Key Account Manager, Air & Sea

DSV; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A logistics company in Western Cape, Cape Town, is seeking a Key Account Manager to oversee relationships with various clients, drive profitability, and ensure day-to-day support. The role requires extensive experience in freight forwarding and strong negotiation skills. Candidates should possess a valid driver's license and be willing to travel as needed. The ideal candidate will manage comprehensive client reports and maintain quality service agreements.

Qualifications

• Minimum of 8 years’ experience in Freight Forwarding.
• Minimum of 3 years customer facing experience.
• Own vehicle, driver's license, ability to travel.

Responsibilities

• Manage large, medium and small sized clients.
• Ensure executive sponsor relationship is maintained.
• Create and maintain client information packs.
• Compile business reports for clients.

Skills

Client relationship management

Negotiation skills

Problem-solving

Logistics knowledge

Education

Grade 12

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Job Title

Key Account Manager, Air & Sea

Overview

Job Location: Western Cape, Cape Town

Deadline: September 25, 2025

Responsibilities

• Key Account Manager of our large, medium and small sized clients and managing protecting, growing and innovating these businesses.
• Driving profitability with each of these clients, whilst adding value to the client’s supply chain and supporting with day to day requirements, strategic support and various DSV product service offerings
• Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client
• Creating and maintaining the client information pack
• Manage the opening of accounts process as well as comprehensive implementation of – and continuous updating of client information
• Be accountable for the contract negotiations process, understanding and mitigating the risk identified
• Presenting to and implementing new DSV products, processes and strategies with client (s)
• Management of client queries
• Quality checking estimates and ensuring they are submitted on time
• Compile client specific business reports and quality checking data integrity
• Identify Opportunities for growth within the client’s business
• Record under threat and lost accounts on CRM system and proper implementation
• Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions
• Facilitate rate negotiations and increases
• Arrange and control customer action plan processes for clients
• Identify and report on quantified value for clients
• Take meeting minutes and follow through to close out
• Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
• Ensure standard operating procedures are signed off by the clients, documented and maintained
• Ensure DSV complies with client health, safety and environment requirements
• Compile monthly revenue reports for clients and portfolio
• Co-ordinate available client logistics training
• Compile and present Performance Management Reviews detailing on time and in full performance to various clients.
• Compile and present General Management Reviews including shipment stats, financial data and other relevant info such as QVA to certain clients.
• Compiling, monitoring and presenting customised client reports as may be required by the client.
• Running continuous improvement projects for all clients to maintain system relevance and advance or re-design support services in conjunction with the implementation team
• Ensuring the client is given access to any DSV reports / reporting systems, which may be of assistance to them such as the Audit & Review, MyDSV, Purchase Order Managment, etc.
• Ensure call plan recorded on MS Dynamics on a weekly basis
• Record Lost Business on Red Account report on MS Dynamics.
• Monitoring and manage Triple Deck Verification and executive sponsor activity for top accounts
• Maintain, analyse and update Account Management strategy on a monthly basis which includes :
• Monitoring service levels and volumes for each mode (air, ocean, road, etc.) and department (exports, imports, logistics, etc.).
• Monitoring client’s payment cycles as well as outstanding payments in order to ensure compliance with payment terms and agreements.
• Monitoring credit notes
• Monitoring write-offs
• Monitoring opportunities for new / extended business & QVA.
• Maintain and update the Client Account Plan for top clients in portfolio and global accounts.
• To compile and assist with client Tenders.
• To assist in conducting customer surveys as may be required by other DSV departments or management.
• Compile and present any other reports as may be required by DSV management on a regular or ad hoc basis
• To maintain an acceptable & professional conduct and dress code in line with company guidelines
• Store Keeping / Procurement jobs

Qualifications

Job Related Requirements

• Grade 12
• Minimum of 8 years’ experience in Freight Forwarding
• Minimum of 3 years customer facing experience
• Own vehicle, drivers license, ability to travel

Electives

• B.Com Logistics / Supply Chain Management would be beneficial but not a requirement.

Additional Computer Skills

• MS Word, Excel, PowerPoint, Outlook