Key Account Manager

Herotel Sonic; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A telecommunications company in Gauteng is seeking a Key Account Manager to oversee enterprise accounts, build relationships, and drive revenue growth. The successful candidate will manage a portfolio of clients, collaborate with internal teams, and present the enterprise products to ensure client satisfaction. A Grade 12 qualification and relevant experience in Key Account Management are essential for this role.

Qualifications

• 2 to 5 years' experience in Key Account Management or similar roles.
• Thorough understanding of the Herotel networks and its challenges.
• Strong communication skills and decision-making capabilities.

Responsibilities

• Manage a portfolio of key enterprise accounts to achieve success.
• Develop positive relationships with enterprise clients.
• Assist with onboarding new enterprise clients.

Skills

Excellent sales skills

Negotiation skills

Time management

Customer support

Account management skills

Education

Grade 12

Tertiary diploma or degree

Tools

Herotel networks knowledge

Job description

Key Account Manager

Herotel Sonic

About The Position

Herotel Business is looking for skilled Key Account Managers to create long-term, trusting relationships with our enterprise clients.

The role is to oversee a portfolio of Enterprise Business customers, process new business, and build direct relationships with Enterprise clients.

The Key Account Manager will also work closely with internal teams to leverage the Enterprise business resources to maximize the revenue opportunities within the Enterprise client accounts.

Location

Plattekloof, Cape Town

Type

Permanent

Responsibilities

Manage a portfolio of key enterprise accounts to achieve long-term success.

Develop positive relationships with enterprise clients.

Assist with the onboarding of new enterprise clients together with the Head of Sales.

Present a "Welcome" meeting with new enterprise clients and share the relevant communication streams and other info together with the Head of Sales.

Promote the Herotel enterprise products to enterprise clients together with the Head of Sales to ensure optimal sales and customer satisfaction.

Track individual sales account targets, aligned with enterprise objectives.

Articulate the value of our product / service within partner organization.

Upsell, cross-sell where opportunity exists.

Process upgrade and downgrade requests – submitting signed quotes to the accounts team to complete billing.

Convey enterprise client requirements to the operations teams on a regular basis.

Monthly reporting on sales forecasts for coming month.

Submitting all approved and signed installation quotes to the Projects coordinator for installation, escalating any unresolved issues relating to projects in delivery, accounts, or helpdesk department to the relevant division.

Checking feasibilities within agreed time frame, on all new requests and providing quotes where services are feasible.

Presenting the latest pricing on new services to enterprise clients as approved by the Head of Sales.

Monthly reporting on quotes accepted for new services and upgrades.

Assisting the Head of Sales with ad-hoc duties and requests.

QContact calls and ticket management with associated reporting and sales activities at agreed intervals.

Requirements

Grade 12.

A relevant tertiary diploma or degree will be beneficial.

2 to 5 years' experience in Key Account Management or similar roles.

Customer support.

Thorough understanding of the Herotel networks and the challenges and limitations thereof.

Good decision making to ensure immediate resolution of arising issues.

Excellent sales skills and sales leadership capabilities; exceptionally strong negotiation and consultation skills.

Familiar with the key metrics and drivers of value creation.

Familiar with business realities within the geography / sector he / she is responsible for.

Solid skills in account management methodology.

Strong sense of responsibility and commitment, effective communications skills in interacting with people at all levels.

Excellent time management, presentation, written and oral skills.

Able to work under pressure, multi-tasking and meet deadlines.

Excellent knowledge of Herotill and feasibility checking of Herotel specific services.

Additional Information

Preference will be given to suitable Previously Disadvantaged Individual candidates, in line with Herotel's Employment Equity Plan.

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Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

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