Junior Telecom Salesperson

ICTEngage; Ballito; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A South African-based technology firm is seeking a Telecom Sales Representative to generate leads, nurture client relationships, and promote voice and connectivity solutions. The ideal candidate should have 3+ years in B2B telecom sales, excellent communication skills, and a passion for technology. This role offers an opportunity to be part of a fast-growing company, focusing on simplifying business operations through advanced telecommunications.

Qualifications

• Entry- to early-career in B2B tech or telecom sales.
• Passion for cutting-edge technology.
• Strong problem solving and decision making skills.

Responsibilities

• Develop and qualify leads through research and cold-calling.
• Present and sell voice and telecom solutions.
• Maintain accurate records of sales activity.

Skills

Excellent verbal and written communication

Customer-focused and solution-oriented

Basic IT and telecom literacy

Strong organizational skills

Goal-driven

Tools

CRM familiarity

Job description

Overview

Job Description

Company Overview

A South African-based technology company offering managed print solutions, IP telephony, security systems, internet and connectivity services, and flexible rentals. With locations in Durban, Johannesburg, and Cape Town, the company emphasizes clarity, reliability, and long-term partnerships.

Role Purpose

Act as the front-line representative for telecom and technology solutions. You’ll generate leads, nurture client relationships, and support growth by showcasing how our voice, connectivity, and related services can simplify business operations.

Key Responsibilities

• Develop and qualify leads through research, cold-calling, and inbound inquiries.
• Present and sell voice and telecom solutions, aligning features with client needs.
• Provide detailed product knowledge and elucidate the benefits of the offerings.
• Prepare and deliver tailored quotes, proposals, and follow-ups.
• Collaborate with technical, service, and finance teams to ensure smooth delivery and rental arrangements.
• Maintain accurate records of sales activity within CRM or tracking tools.
• Attend product and sales training; stay updated with evolving service offerings.

Products & Services to Be Familiar With

Voice & Telephony

• VoIP Phone Systems / Hosted PBX : Cloud-based telephone systems enabling smart call routing, voicemail-to-email, and remote extensions.
• Desk Phones : Professional-grade SIP phones from brands like Snom, Fanvil, Yealink, offering clear audio and simple setup.
• Softphone & Mobile Integration : Enables office lines on any device, anywhere.
• Call Recording & Reporting : Tools to track performance, quality control, and compliance.
• 3CX PBX Licensing :
• Professional and Enterprise tier licenses (e.g., 4-SC, 8-SC, 16-SC)—understand capacity and features.

Connectivity & Internet Services

• High-Speed Connectivity : Fibre, LTE, or microwave links for fast, reliable internet.
• Unified Communications (UC) : Integrated presence, chat, voicemail-to-email, video conferencing, fax-to-email, with user-based scalability.
• Cloud PBX hosting—leveraging cloud infrastructure for telephony.
• Cost Efficiency Metrics : Ability to demonstrate up to an 80% reduction in phone bills.
• CRM Integration : Aligns sales, marketing, and customer support into one agile platform.
• Installation & Support : End-to-end deployment and maintenance, partnering with vendors like DFAfrica and 3CX.

Supporting Solutions (Adjacent Offerings)

• Though the focus is telecom, awareness of related tech enhances selling value :
• Managed Print Solutions : Printers, copiers, consumables, plus rental and service contracts.
• CCTV & Access Control Systems : Fast, secure installations with ongoing support.
• Finance & Rentals : Flexible leasing for telecom equipment, inclusive of service, maintenance, and consumables.

Requirements

Desired Qualifications & Skills

• Entry- to early-career in B2B tech or telecom sales.
• Passion for cutting-edge technology and adept at explaining its benefits clearly.
• Excellent verbal and written communication.
• Customer-focused, persistent, and solution-oriented.
• Basic IT and telecom literacy, with eagerness to deepen knowledge.
• Strong organizational skills with CRM familiarity a plus.
• Goal-driven with an appetite for being part of a fast-growing, service-centric company

Requirements

• 3+ years’ experience in a similar role
• Provide good quality work
• Very strong analytical, problem solving and decision making skills
• Effective task execution
• Be customer service focused
• Be able to work in a fast-paced environment
• Be able to work under stressful conditions
• Be able to communicate effectively and clearly
• Demonstrate professional attributes
• Excellent attention to detail skills
• Ability to prioritize work schedules and manage multiple projects simultaneously
• Demonstrate ability to be assertive and self-motivated
• Influencing skills
• Lead with confidence
• Be able to work overtime and standby as required
• Be able to focus on the requirements as set by management
• Punctual
• Administration skills
• Valid driver\'s license and own transport