Junior QSR Helpdesk Agent: Grow in Tech Support

Lesaka Merchant Division; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A fintech company in Midrand, Johannesburg is seeking a Junior QSR Helpdesk Agent to provide exceptional support and technical assistance. The ideal candidate will troubleshoot issues, support clients, and contribute to the team's reputation for reliability. Required qualifications include a Grade 12 and A+ or N+ certification, along with strong communication skills. This position offers a unique opportunity to grow your career in a dynamic environment focused on customer service and technical support.

Qualifications

• Grade 12 qualification is essential.
• Computer literacy is required.
• A+ and N+ certifications or relevant experience is needed.
• Knowledge of the restaurant industry is advantageous.

Responsibilities

• Deliver outstanding service to customers and clients.
• Diagnose and resolve technical hardware and software issues.
• Interact with customers to provide information in response to inquiries.
• Communicate clearly and effectively in oral and written form.

Skills

Computer literacy

Strong communication skills (written and oral)

Attention to detail

Ability to work independently

Education

Grade 12 qualification

A+ and N+ certifications

Tools

SQL skills

Point of Sale systems

Job description

A fintech company in Midrand, Johannesburg is seeking a Junior QSR Helpdesk Agent to provide exceptional support and technical assistance. The ideal candidate will troubleshoot issues, support clients, and contribute to the team's reputation for reliability. Required qualifications include a Grade 12 and A+ or N+ certification, along with strong communication skills. This position offers a unique opportunity to grow your career in a dynamic environment focused on customer service and technical support.