Junior Medical Receptionist (Orthopaedic Surgeon) - Cape Town, SS

iMedrecruit; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A healthcare recruiting firm in Cape Town is seeking a junior medical receptionist to support the practice team. The role involves managing patient interactions, scheduling appointments, and assisting with office administration. Qualified candidates should have a matric certificate, knowledge of ICD10 coding, and telephonic communication skills. Experience in a medical environment is preferred. This position requires a passion for patient care and professionalism.

Qualifications

• Experience in a similar medical receptionist position is advantageous.
• Strong knowledge of ICD10 & RPL coding is essential.
• Fluent in English and Afrikaans (verbal & written).

Responsibilities

• Answer all calls in a professional manner.
• Manage appointment bookings and communicate billing policies.
• Welcome patients and manage their expectations.

Skills

Telephonic communication skills

Multitasking

Attention to detail

Education

Matric

Tools

MS Office

Exlixer live

Job description

Our client, an Orthopaedic Surgeon based in the Southern Suburbs of Cape Town, is seeking to recruit a junior medical receptionist who will support the practice team.

Requirements:

• Answering of all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by relevant person.
• Assist with phone, email or SMS to patients with feedback from doctor regarding messages left.
• Managing the diary booking patient appointments, communicate billing policy to all new patients.
• Preparing all files for following days appointments.
• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
• Check that all patient details on file are still up to date and obtain new details if relevant.
• Open accounts and capture all relevant information accurately on system for new patients.
• Assist with contacting external healthcare providers to obtain notes and referral letters if needed for a patients visit.
• Assist with obtaining patient results and related correspondence (lab results, radiology etc).
• Ensuring patients get the relevant information and forms needed when they need to have a procedure and to be hospitalised.
• Arranging the Anaesthetist and Assistant for surgeries.
• Keeping track of cases where the doctor has assisted in surgeries.
• Arrange all admissions (in-hospital, theatre, stepdown etc).
• Typing voice note dictated letters & reports
• Keeping track of pharmacy accounts and stock.
• Assist the doctor with all office admin related tasks.

Qualification:

• Matric
• Experience in a similar medical receptionist position is advantageous
• Strong knowledge of ICD10 & RPL coding is essential
• Computer literate (MS Office, especially Excel)
• Experience in Exlixer live is advantageous but taining can be given
• English and Afrikaans (verbal & written)

Skills and attributes:

• Passionate, kind and empathetic
• Ability to multitask
• Excellent telephonic communication skills
• Good time management
• Excellent organisational skills
• Attention to detail
• Professionalism
• Quality focussed
• Passionate about patient care.
• A drive to do more and to make a difference.
• Integrity and honesty

Working hours:

Monday to Friday, 08h00 - 17h00 with overtime as required

Appointment:

ASAP

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.