Junior ISP Network Technician

Time Personnel; Paarl; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A growing technology firm based in Paarl is seeking a hands-on networking specialist to provide technical support to commercial and residential clients. Candidates must have a Matric certificate and a minimum of two years’ experience in technical support or installations, along with strong communication and customer service skills. The role includes managing the helpdesk, troubleshooting broadband services, and performing stock control. A valid driver’s license is essential, and physical fitness is required to handle various tasks and equipment.

Qualifications

• Minimum two years’ experience in technical support or installations.
• Comfortable working at heights and in confined spaces.
• Physically fit to handle equipment and tools.

Responsibilities

• Manage the helpdesk and provide technical support.
• Perform stock control over all inventory.
• Install, maintain, and troubleshoot broadband services.

Skills

Technical support experience

Networking concepts

Customer service skills

Communication skills

Organisational skills

Ability to work independently

Education

Matric certificate or relevant qualification

Job description

SUMMARY

Bring your IT and tech savvy skills with a solid understanding of installing and configuring ISP solutions to a growing team. Our client based in Paarl requires a hands‑on and self‑managed networking specialist, to manage commercial and residential clients. A valid driver’s license is essential. Own vehicle highly advantageous!

POSITION INFO

REQUIREMENTS

• Matric certificate, or relevant qualification
• Valid driver’s license – ESSENTIAL!
• Min two years’ experience in technical support, installations, or a similar field
• Basic understanding of networking concepts and broadband technologies
• Ability to troubleshoot technical issues independently and accurately
• Comfortable working at heights, on ladders, and in confined spaces
• Strong communication skills, both verbal and written
• Good customer service skills with a professional attitude
• Ability to work in a team and assist colleagues when required
• Strong organisational skills with the ability to update documentation accurately
• Physically fit and able to handle equipment and tools
• Reliable, responsible, and able to work under minimal supervision

DUTIES

• Manage the helpdesk during office hours by interacting with customers in a professional manner and providing technical support and advice
• Update newly installed customers on the system
• Update UNMS by adopting devices daily
• Perform stock control over all inventory at the office premises
• Interact with customers in a professional manner and provide technical support and advice
• Update Google Calendar/OneNote with work completed on installations and repairs
• Stay up to date with the latest broadband technologies and techniques
• Travel to residential homes and businesses for service calls with the company vehicle in a safe and responsible manner, adhering to all road laws and speed limits
• Maintain tools and equipment to ensure optimal operating conditions
• Provide written and verbal instructions to customers on operating their routers
• Test functionality and performance following system installations
• Inform customers of limitations associated with their selected packages
• Keep track of inventory while in the field
• Remove equipment after a client cancels or changes service
• Perform ad hoc tasks as required by management
• Install, maintain, and troubleshoot broadband services for customers
• Conduct site surveys for potential customers to evaluate serviceability
• Climb ladders or work in tight spaces to install or repair equipment
• Test and repair faulty equipment and resolve infrastructure issues
• Adhere to all required health and safety regulations and conduct a weekly tool talk
• Identify unsafe situations and take appropriate corrective action
• Work effectively in a team and assist teammates where necessary

Salary: R negotiable dependent on experience

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