Junior Business Analyst Emalahleni

Jobs4All; Mbombela; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A mining industry leader is seeking a motivated Junior Business Analyst in Mpumalanga. The ideal candidate will provide first-line network support, perform data analysis, and ensure effective system operations at mining sites. Key qualifications include a minimum of Grade 12 and relevant IT Diploma, plus skills in communication and client relationship management. The position involves liaising with clients, troubleshooting technical issues, and generating reports for management. A proactive approach and strong interpersonal skills are essential.

Qualifications

• Minimum 2 years experience in the mining industry with data analysis.
• Ability to analyze raw data for potential errors.
• Knowledge of database management and calibration procedures.

Responsibilities

• Provide first-line technical support and maintain connectivity.
• Liaise with clients and ensure effective system operations.
• Generate and compile weekly reports as needed.

Skills

Interpersonal Skills

Communication (Written & Verbal)

Customer Relationship Management

Conflict & Complaint Management

Ability to function individually & in a team

Education

Minimum Grade 12

IT Diploma (A+, N+ & SQL)

Proficient in Windows & MS Packages, especially Excel

Tools

Windows Server Systems

Basic Wi-Fi

Basic Networking

Job description

Junior Business Analyst EMalahleni

Job Summary : We are seeking a motivated and detail-oriented Junior Business Analyst to support the system implementation and maintenance at mining sites across Mpumalanga.

The ideal candidate will provide first-line technical and network support, liaise with clients, perform data analysis, and ensure effective system operations. This role demands strong communication skills, technical troubleshooting capabilities, and a proactive approach to client service within the mining industry.

Responsibilities

• First Line Customer Network Fault finding: Site Setup and Maintenance, ensure connectivity to site; Liaise with mine personnel to ensure system requirements are met; Configure systems; Basic network fault finding and reporting and escalation (Mine).
• First Line OEM Fault finding: Front line support for systems; The products and services, including Hardware and Software; Wi-Fi; Database & Software; Report on OEM connectivity (Original Equipment Manufacturers) systems including Dimako;
• Client Relationship Liaison: Work in a team or independently to provide first line support or escalate a query when the account manager is not available; Update and maintain information regarding line manager structure specific to the site/s, including managers, finance, engineers; Ensure the reports distribution list is maintained on site; Attend meetings and assist with basic answers in terms of the systems data and information; The above relates directly to the Pick Six, target setting etc and the information flow and the understanding of the numerous rudiments of each KPI.
• Using KPI background knowledge and knowledge of the products and reports: Ensure timely report delivery and ensure data flows are maintained; Check on data exports with raw data files; Generate and compile weekly reports where required; Ensure export folders are online for successful data flow from site to Head office; Identify faults and troubleshoot.
• Maintain Database where applicable: Utilise site operational manuals where possible or required; Complete data analysis; Perform calibration according to correct procedures; Report back to ICT Head Office on: completion of regular site backups; performance of database maintenance & clean ups to ensure stability of the system; Check if the reports are up to date to the specifications of the mine; Check the PDF reports for accuracy and send out; Double check log files to ensure they have gone out on time; Install programs on site PCs; Ensure databases are up to date with latest versions of the software systems.
• Perform Front line fault finding: Analyse raw data for potential errors; Analyse and assess reports for potential problems; Run SQL queries for root cause analysis; Communicate all fault finding to the Head Office in the event the problem cannot be resolved on site; Report to line manager on all day-to-day site related activities and raise any items that needs attention; Report to line manager in respect of all leave requests, sickness absences and other aspects of employment such as training and development, performance management.
• Contribute to the improvement & streamlining of overall systems and software; Ensure up to date knowledge of all the systems, products and services; POPI Act Compliance; Adherence to Data Privacy Management requirements as contained in the relevant POPI policy statement and any other relevant Acts and policies; Keeping abreast of any changes and attend training as required.

Formal Education & Training

• Minimum Grade 12
• Year IT Diploma (A+, N+ & SQL)
• Windows & MS Packages – specifically Excel
• Advanced – skills gap

Technical Experience

• Windows Server Systems
• – skills gap refresher
• Basic Wi-Fi – skills gap
• Basic Networking – skills gap
• First line OEM fault finding
• First line customer network fault finding
• Knowledge of OEM and the connectivity

Data Analysis Experience

• Minimum 2 years\' experience within the mining industry

Knowledge

• Database Management
• Products & Services
• Mobile Devices
• Calibration Procedures
• Process Mapping ability

Skills

• Interpersonal Skills
• Communication (Written & Verbal)
• Customer Relationship, Conflict & Complaint Management
• Ability to function individually & in a team

Competencies

• Safety
• Integrity
• Respect
• Ethics
• Customer focussed
• Independent
• Pro-active
• Attention to detail