Job Title : Floor Leader - Mall of Africa

ManpowerGroup; Midrand; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading retail management company in Midrand seeks an experienced retail manager to oversee operations, drive sales, and lead a team. The role demands at least 3 years of management experience in a busy retail environment, strong knowledge of POS systems, and the ability to inspire and coach staff. The ideal candidate will excel in fostering a customer-focused atmosphere while meeting performance targets in a fast-paced environment.

Qualifications

• 3+ years of supervisory or management experience in retail.
• Strong knowledge of cash handling and loss prevention.
• Ability to inspire and coach a team.

Responsibilities

• Lead the team in delivering outstanding customer experience.
• Oversee daily store operations, including cash handling.
• Manage staff scheduling and performance.

Skills

Team leadership

Customer service

Sales focus

Conflict resolution

Problem-solving

Education

Matric

Tools

POS systems

Inventory management

Job description

Responsibilities

Key Responsibilities include (but are not to be limited to):

• Lead by example in delivering an outstanding customer experience, ensuring your team consistently provides memorable and branded service interactions.
• Drive results by meeting and exceeding KPIs, maintaining high operational standards, and ensuring immaculate merchandising and store presentation.
• Oversee all daily store operations, including opening and closing procedures, cash handling, loss prevention, inventory control, and stock counts.
• Inspire, coach, and develop your team through active performance management, regular product knowledge sessions, and service training.
• Manage staff scheduling, resolve issues effectively, and ensure smooth day-to-day operations in a fast-paced retail environment.
• Foster collaboration by working closely with senior leaders, peers, and partners to achieve business objectives and create a positive team culture.
• Maintain a strong sales focus, identifying opportunities to maximise efficiency and profitability.

Qualifications / Minimum Requirements

Minimum Requirements :

• At least 3 years’ supervisory or management experience in a busy retail environment.
• Strong knowledge of POS systems, inventory management, loss prevention, and cash handling procedures.
• Proven ability to manage scheduling, staff performance, and conflict resolution.
• Demonstrated success in driving sales and achieving targets in a high-energy setting.
• Independent, self-motivated, and detail-oriented, with the ability to lead without micro-management.
• Strong organisational, problem-solving, and communication skills.
• Matric