JML V&A PFSS -Store Manager - 173HR

Estée Lauder Companies; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading cosmetics firm in Cape Town is seeking a dynamic Store / Retail / Counter Manager. You will lead and coach a team of Sales Associates to achieve sales and service targets while managing business operations. Ideal candidates will possess retail management experience, strong customer service skills, and a passion for coaching. This role offers opportunities for career advancement within the beauty industry, with competitive remuneration and benefits.

Benefits

Progressive career opportunities

Outstanding training and development

Competitive remuneration and benefits

Qualifications

• Proven retail management or assistant experience in cosmetics.
• Ability to provide inspirational customer service.
• Experience in business planning and setting targets.
• Operations experience in inventory management.
• Track record of leading a team to achieve targets.

Responsibilities

• Lead and develop a team of Sales Associates.
• Manage sales and customer service operational targets.
• Create and execute business plans to attract customers.
• Plan and execute impactful in-store events.

Skills

Retail management experience

Customer service

Business planning

Team leadership

Event management

Point-of-sale software

Microsoft Office proficiency

Job description

Job Overview

We are looking for a dynamic and inspirational Store / Retail / Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail management / assistant retail management experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview