Italian-English Remote Healthcare Tech Support Specialist

Crescendo.ai; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech support company is seeking a motivated Italian Bilingual Technical Support Specialist to provide high-quality support in both Italian and English. This role involves assisting users with technical inquiries related to medical equipment through various channels. The ideal candidate should have strong problem-solving skills and the ability to explain technical concepts clearly. Join us in delivering exceptional customer experiences in a dynamic environment.

Benefits

Competitive compensation

Attractive benefits package

Access to health and wellness programs

Qualifications

• C2 level English proficiency required.
• Ability to explain technical concepts clearly in Italian.
• Experience in customer support and technical troubleshooting.

Responsibilities

• Provide bilingual technical and customer support via phone, email, and chat.
• Document all investigations and resolutions per quality standards.
• Support equipment repair and maintenance inquiries.

Skills

Fluent in Italian

Fluent in English

Problem-solving skills

Attention to detail

Customer service orientation

Job description

A leading tech support company is seeking a motivated Italian Bilingual Technical Support Specialist to provide high-quality support in both Italian and English. This role involves assisting users with technical inquiries related to medical equipment through various channels. The ideal candidate should have strong problem-solving skills and the ability to explain technical concepts clearly. Join us in delivering exceptional customer experiences in a dynamic environment.