Italian Customer Service Representative WFH

Surgo PTY Ltd; Cape Town; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A leading customer service firm is looking for a fluent Italian-speaking Customer Service Advisor for a seasonal remote contract in Cape Town. You will handle customer queries through various channels, proving empathy and first-contact resolution. Previous experience in customer service is essential, along with strong communication skills. Competitive salary and performance incentives offered.

Benefits

Competitive salary

Performance incentives

Work from the comfort of your home

Training and support provided

Qualifications

• Fluent in Italian is essential.
• A passion for delivering exceptional customer service.
• Experience in a contact centre environment is desirable.

Responsibilities

• Act as a brand ambassador, delivering first-class service.
• Handle customer queries and complaints with empathy.
• Aim for first-contact resolution and update customer records.

Skills

Fluent in Italian (written and spoken)

Strong interpersonal and communication skills

Ability to multitask and work under pressure

Excellent problem-solving abilities

Solid IT proficiency

Previous customer service experience

Tools

CRM systems

Job description

Overview

Seasonal Contract 4 months

Location: Remote, Cape Town, South Africa

Salary: R22,000 per month
Incentives:

• R1,500 Performance Incentive
• R1,500 Loyalty Bonus (for completing the contract)
• Shift Allowance (for hours worked after 6pm)

What Youll Be Doing

• Act as a brand ambassador, delivering first-class service via phone, email, social media, and live chat.
• Handle customer queries, complaints, returns, exchanges, and order status updates with empathy and efficiency.
• Aim for first-contact resolution, while keeping customers informed and satisfied throughout.
• Work to meet and exceed personal KPIs and service level agreements (SLAs).
• Update customer records with accurate, concise information.
• Raise any operational issues or suggestions for improvement with management.

What We're Looking For

Essential:

• Fluent in Italian (written and spoken)
• A passion for delivering exceptional customer service
• Strong interpersonal and communication skills
• Ability to multitask and work under pressure
• Excellent problem-solving abilities
• Solid IT proficiency
• A team player with a positive, proactive attitude
• Previous customer service experience

Desirable

• Experience in a contact centre environment
• Familiarity with high-end fashion brands or an interest in fashion
• Experience with CRM systems and online support channels

Working Hours

• Rotational Shifts: 10:00 to 19:00 or 11:00 to 20:00
• Shift allowance applies after 18:00

Why Join Us?

• Work from the comfort of your home
• Competitive salary & performance incentives
• Training and support provided
• Be part of a diverse, dynamic team committed to delivering excellence

How to Apply

If you're ready to join a supportive, fast-paced environment and represent a leading global brand, apply today!

Please submit your CV via this job board and quote "Italian‑Customer Service Advisor (Work from Home Seasonal Contract)" in the subject line or email body.

For further information, contact [e-mail]

Surgo (Pty) Ltd is committed to Employment Equity and diversity. We encourage applications from all backgrounds, including candidates with disabilities.

Please note: Due to high application volumes, if you do not hear back from us within three months, your application was not successful. We will keep your CV on file for future opportunities unless instructed otherwise.