IT Support & Infrastructure Technician (L1) Cape Town Goodwood

OttoBauthentic; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading automotive company in Goodwood, Cape Town is seeking an IT Support & Infrastructure Technician. The role includes supporting users, managing IT hardware infrastructure, and ensuring system functionality. Candidates must have a valid driver's license, own vehicle, and a qualification in Information Technology. Experience with Microsoft systems and troubleshooting is crucial. Excellent problem-solving skills are essential for this role.

Qualifications

• Valid Drivers license and own vehicle required.
• Matric with Mathematics essential.
• More than 2 years experience in IT systems.

Responsibilities

• Support users on various established systems.
• Manage IT hardware infrastructure across multiple sites.
• Assist with WMS, Office 365, Antivirus and Windows support.

Skills

Troubleshooting

IT Security

Microsoft applications

SQL DB

Firewall Configuration

Education

Information Technology Degree

Microsoft Certification

Security Certification

Tools

Office 365

Microsoft SQL

SAP Business 1

Job description

IT Support & Infrastructure Technician (L1) – Automotive Industry | Goodwood, Cape Town

(Hardware, Software & SQL) – Automotive Sector - IT All-Rounder | Microsoft & SQL Environment

JOB OVERVIEW / ROLE PURPOSE

• Support of users, New & Current Established Systems:
  • Vision, Back-up, Workstations, Basic network, Printing and Microsoft Applications.
• Multiple Site Support of IT hardware infrastructure:
  • Cape Town Distribution Centre
  • Cape Branch Offices

Performs the following daily:

• IT Hardware and Software Support
• Assist Operational Team with WMS, Office 365, Antivirus and Windows Support at Head Office
• Assist operational team in the branch office s with:
  • POS and Back Office (Vision Pro, Antivirus, Backup and Windows) support.
• Update and Maintain Asset Register and user configuration on windows, Office365, POS, Uniclox.
• Deploy and document group wide Firewall Configuration Setup for branches

Must have

• Valid Drivers licence
• Own Vehicle
• Clear ITC records (No Defaults, Judgements or Debt Review)

Minimum Requirements

Qualifications

• Matric with Mathematics
• Information Technology Degree
• Microsoft Certification (advantageous)
• Security Certification (advantageous)

Experience

• More than 2+ years' experience with configuring and setting up IT of systems.
• IT ALL ROUNDER: Technical knowledge and experience of:
  • Hardware and Software Deployment,
  • Troubleshooting & Problem solving
    • Excellent Troubleshooting skills with rapid resolution
  • Must have a good understanding & Hands on experience of IT Infrastructure:
    • Microsoft Infrastructures
    • Microsoft applications and SQL DB (MS SQL Databases)
    • IT Security (FW, IPS, EPS) in line with CIS controls
    • ICT Infrastructure Monitoring
  • Firewall Configuration Setup
  • Ability to take ownership of an ICT problem or project from beginning to completion.
  • Knowledge of ISO policies relating to network and security.
  • Strong analytical skills for Information processing.

Technical Competencies

• L1 LAN Network (Basic)
• L1 Wireless Network (Basic)
• L1 WAN Network (Basic)
• L1 Phones & Printers (Basic)
• L1 Remote support (Basic)
• L1 Office 365 (Basic)
• L1 Active Directory (Basic)
• L1 Microsoft infrastructure skills (Basic)
• L1 Hardware & Software maintenance (Basic).
• SAP Business 1 ( one) (highly advantageous)
• Good understanding of Microsoft Environment
• Client interaction experience
• Desktop Support
• Basic Endpoint Security