IT Support

Sutherland; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading IT service provider in Johannesburg is looking for an IT Support professional to maintain technology infrastructure and provide technical assistance. The ideal candidate must have a Bachelor's degree in IT, experience in IT support, and strong troubleshooting skills across various operating systems. This role requires flexibility to work nights onsite in Roodepoort.

Qualifications

• Proven experience in IT support or a similar role.
• Strong knowledge of various operating systems, including Windows, macOS, and Linux.
• Familiarity with IT security best practices and data protection protocols.

Responsibilities

• Respond to and resolve IT-related issues from employees.
• Troubleshoot hardware, software, and network problems.
• Install and maintain computer systems and applications.

Skills

Technical support

Problem-solving

Communication skills

Customer service

Flexibility

Education

Bachelor's degree in Information Technology or related field

Tools

JIRA

Confluence

Job description

Overview

We are seeking an IT Support professional to join our dynamic team in Roodepoort, Johannesburg, South Africa. You will play a crucial role in maintaining our organization's technology infrastructure and providing exceptional technical assistance to our employees.

Responsibilities

• Respond to and resolve IT-related issues and requests from employees in a timely and efficient manner
• Troubleshoot hardware, software, and network problems across various platforms and devices
• Install, configure, and maintain computer systems, software applications, and peripherals
• Provide technical support through various channels, including phone, email, and in-person
• Manage and maintain user accounts, permissions, and access rights
• Collaborate with other IT team members to implement new technologies and improve systems
• Document technical solutions and maintain an up-to-date knowledge base
• Monitor system performance and implement proactive measures to prevent issues
• Assist in the development and implementation of IT policies and procedures
• Stay current with emerging technologies and industry trends to recommend improvements

Qualifications

• Bachelor\'s degree in Information Technology, or a related field
• Proven experience in IT support or a similar role
• Strong knowledge of various operating systems, including Windows, macOS, and Linux
• Proficiency in troubleshooting hardware, software, and network issues
• Familiarity with IT security best practices and data protection protocols
• Experience with IT management tools such as JIRA, Confluence, or similar systems
• Excellent problem-solving and analytical skills
• Strong communication abilities, with the capacity to explain technical concepts to non-technical users
• Customer-focused mindset with a friendly and patient demeanor
• Ability to work collaboratively in a diverse team environment
• Flexibility to adapt to changing priorities and technologies
• Knowledge of database systems and basic networking concepts
• Experience with hardware and software installation and configuration

Additional Information

We are a 24/7 operation; the ideal candidate must be willing to work nights, onsite in Roodepoort.

All your information will be kept confidential according to EEO guidelines.