IT Level 1 Engineer

Blackbird IT; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT solutions provider in South Africa seeks a dynamic Level 1 Engineer to deliver excellent customer support and technical solutions. You will provide essential assistance through phone and email, capturing and resolving issues efficiently, ensuring high satisfaction levels. The ideal candidate is tech-savvy with excellent communication and problem-solving skills. Join a team that values growth and innovation in an exciting work environment.

Benefits

Supportive work environment

Opportunities for growth

Collaborative team culture

Qualifications

• Excellent written and verbal communication skills.
• Strong analytical skills to resolve technical issues swiftly.
• Exceptional customer service skills.
• Self-motivated with strong organizational skills.

Responsibilities

• Provide Level 1 support for desktops, servers, and applications via phone and email.
• Capture and log technical issues, escalating as necessary.
• Deliver top-notch customer service to increase satisfaction scores.
• Maintain accurate timesheets for transparency and accountability.
• Collaborate with the Managed Services Team Leader and adapt to changing situations.

Skills

Communication

Problem-Solving

Customer Focus

Tech Savvy

Adaptability

Tools

Microsoft 365

Active Directory

DNS

Fortinet

Sophos

Veeam

Job description

Exciting Opportunity for Level 1 Engineer at Blackbird IT!

Are you a dynamic and engaging Level 1 Engineer with a passion for delivering exceptional technical solutions? Blackbird IT is on the lookout for an extraordinary individual like you to join our thriving and award‑winning team.

Why Join Blackbird IT?

Be part of a supportive work environment that celebrates growth, learning, and collaboration.

Join a team that values and respects your expertise, working on diverse projects.

Contribute to our mission of offering dependable and proactive IT services, ensuring client satisfaction and peace of mind.

Blackbird IT is at the forefront of innovative IT solutions, placing user productivity and accountability at the heart of everything we do. We're not your typical Managed Services Provider; we aim to redefine industry standards with our VISION 2026, emphasising a fun, supportive, and growth‑oriented work environment.

Your Mission:

Step into the role of Level 1 Engineer and be the hero our clients deserve. You’ll be the go‑to guru for technical support, tackling everything from alerts to desktop and server requests. Your skills will elevate our customer satisfaction and power up our service level agreements (SLAs).

What You’ll Do:

• Tech Wizardry: Deliver Level 1 magic via phone and email for desktops, servers, and apps.
• Helpdesk Dynamo: Capture, log, and resolve issues, escalating like a pro to keep operations smooth.
• Customer Champion: Bring your A‑game to ensure top‑notch service and sky‑high satisfaction scores.
• Time Mastery: Keep those timesheets spot‑on to fuel transparency and resource magic.
• Collab Guru: Fly side by side with the Managed Services Team Leader, adapting to whatever comes your way.

What You Bring:

• Communication: Ace written and verbal skills to keep clients happy and informed.
• Problem‑Solving: Your analytical prowess shines as you zap tech issues swiftly.
• Customer Focus: Your superpower is exceptional customer service.
• Proactivity: Self‑motivated and organised, your timesheets are a work of art.
• Tech Savvy: You know your way around server backups, Active Directory, DNS, and Microsoft products.
• Adaptability: Fly solo or as a team player, with minimal supervision.
• Certifications Favourable: Microsoft 365 / Azure, Sophos, Fortinet, Veeam.

Our Values:

• Comradeship: Built on trust, respect, and sharing knowledge.
• Fulfilment: Prioritising wellbeing and having fun while we work.
• Excellence: Committed to growth, humility, and never settling for mediocrity.

Ready to Fly with Us?

If technology and top‑tier service are in your DNA, we want you on board! Help us revolutionise IT services and soar with a company where innovation meets fun.

Apply Today!

At Blackbird IT, we're committed to excellence, innovation, and fostering diversity and inclusivity.

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