IT Field Technician

IT Empowerment Consulting; Johannesburg; On-site; ZAR 300,000 - 480,000; Full time

Job summary

A leading IT consulting firm is seeking an IT Technician for its Johannesburg office. The role involves providing comprehensive technical support, managing IT systems, and maintaining high service standards for clients. The ideal candidate will possess relevant certifications and have experience in Microsoft environments.

Qualifications

• 2 - 4 years of Technical Support experience.
• Emphasis on MS Operating Systems, MS Office or Office 365.
• Strong customer interaction and service skills.

Responsibilities

• Provide end user technical support for clients.
• Manage and repair IT systems.
• Ensure service level agreements are met.

Skills

Technical Support

Windows Operating System

Office 365

Customer Service

Education

Matric; Technical Support NQF Level 4

CompTIA A+

CompTIA N+

ITIL Foundation Certification

Microsoft Office 365 Fundamentals – MS900

MTA : Windows Operating System Fundamentals

Microsoft 365 Certified : Modern Desktop Administrator Associate

Job description

To provide End User Technical Support for users of Clients. Manage, maintain, and repair IT systems. To maintain the company’s computer services and equipment. Build partner relationships with client.

Build partner relationships and gaining user trust as a trusted IT advisor.

Key Performance Area

• Ensure that contracted customer Service Level Agreements are met (resolved)
• Hardware and Software installations and maintenance
• Plan for, and executes service activities on installed machines, including assisting with installations, discontinuance and repairs.
• Migration Office 365

Qualifications :

• Matric; Technical Support NQF Level 4
• CompTIA A+
• CompTIA N+
• ITIL Foundation Certification
• Microsoft Office 365 Fundamentals – MS900
• MTA : Windows Operating System Fundamentals (Windows 10)
• Microsoft 365 Certified : Modern Desktop Administrator Associate

Years of Experience :

• 2 - 4 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office 365 and Office Applications

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It Technician • JHB - Central, Gauteng, ZA