Information Technology Service Management Consultant

Ovations Talent Sourcing; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A talent acquisition firm is seeking a highly skilled ServiceNow Consultant for a contract role, primarily offshore remote with good overlap to US Central time. Responsibilities include reviewing ServiceNow ITSM and CMDB configurations, documenting future state models, and leading workshops to gather requirements. Candidates should have over five years of hands-on ServiceNow experience, focusing on ITSM and CMDB, along with exceptional communication skills. This mid-senior level role promises impactful contributions to IT financial management projects.

Qualifications

• 5+ years of hands-on ServiceNow experience focused on ITSM and CMDB.
• Experience designing and implementing CSDM aligned data models.
• Exceptional communication skills and ability to manage multi-vendor teams.

Responsibilities

• Review and assess ServiceNow ITSM and CMDB configuration.
• Define and document comprehensive future state model.
• Lead workshops to gather requirements and validate designs.

Skills

ServiceNow ITSM

CSDM Implementation

Communication Skills

Workshop Facilitation

Job description

Connecting Top Tech Talent with Game-Changing Opportunities | Talent Acquisition Specialist | Technical Recruitment Expert

Location : Offshore remote with good overlap to US Central time

Engagement : Contract role3-6 monthswith likely extension

We are seeking a highly skilled ServiceNow Consultant to provide oversight and expertise in aligning our clients' IT Service Management (ITSM) and Configuration Management Database (CMDB) with the Common Service Data Model (CSDM) for a major IT Financial Management (ITFM) improvement program.

This is a high-impact role requiring a blend of technical depth, strategic design, and exceptional consulting skills.

Key Responsibilities

Review and assess the current state of the ServiceNow ITSM and CMDB configuration, identifying gaps against CSDM best practices.

Define and document a comprehensive recommended future state model, covering processes, the data model, and necessary integrations.

Ensure the ITSM and CSDM design rigorously supports IT Financial Management (ITFM) and specialized reporting needs in tools like Apptio.

Lead and support remote workshops with customer stakeholders to gather requirements, validate designs, and produce clear decision documentation.

Run interviews and conduct workshops in the ServiceNow ITSM space to gather detailed requirements and drive alignment.

Provide expert guidance to the customer and delivery teams on best practice configuration and implementation approaches.

Core Requirements

Five+ years of hands-on ServiceNow experience with a strong focus on ITSM (Incident, Problem, Change, Request) and CMDB.

Proven experienced designing and implementing CSDM aligned data models and Service Portfolios.

Experience working with large enterprise customers and managing multi-vendor delivery teams.

Exceptional communication skills and the ability to clearly lead workshops, present design options, and run interviews.

Ability to produce high-quality design and decision documentation.

Seniority level Mid-Senior level

Employment type Contract

Job function Information Technology

Industries Human Resources Services