Information System Support Officer

Department of Industry; Newcastle; On-site; ZAR 1 448 000 - 1 587 000; Full time

Job summary

A governmental agency is looking for an Information System Support Officer in Newcastle, South Africa. The role involves providing exceptional customer service and technical support, troubleshooting issues, and enhancing user experiences with Crown land applications. With a full-time temporary position available, the ideal candidate will be proactive, communicate effectively, and keep precise helpdesk logs. Join an inclusive workplace that values collaboration and work-life balance, with a salary ranging from $84,659 to $92,701.

Benefits

Flexible work arrangements

Diverse and fulfilling assignments

Access to support programs

Qualifications

• Experience with helpdesk systems or application support.
• Ability to monitor, analyze and propose solutions for logged issues.
• Strong communication skills and a collaborative spirit.

Responsibilities

• Serve as the go-to expert for Crown land application users.
• Investigate and resolve helpdesk matters swiftly.
• Maintain helpdesk logs with precision and communicate progress.

Skills

Technical troubleshooting

Customer service

Strong communication skills

Proactive attitude

Tools

Helpdesk systems

Asp.Net MVC

Job description

Together we create thriving environments communities and economies.

• Information System Support Officer
• Temporary Full Time Opportunity up to December 2026 (Parental Leave cover)
• Office location : Newcastle
• Salary ranges from $84659 to $92701 super

What’s in it for you

Join our team for a fantastic culture with dynamic collaboration and genuine long‑term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments and prioritise work / life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected and empowered to succeed.

The role

Are you passionate about delivering exceptional client service and are naturally tech‑savvy? Crown Lands is seeking a detail-oriented and proactive Information System Support Officer to join our dynamic team.

As a valued member of our team you will:

• Be the go‑to expert for users of Crown land applications, offering guidance and resolving queries with confidence and clarity.
• Monitor, analyse and report on logged issues, then roll up your sleeves and propose smart practical solutions.
• Investigate and resolve helpdesk matters swiftly and effectively, keeping service standards high and frustrations low.
• Support user acceptance testing, deliver engaging training sessions and help craft clear user‑friendly documentation.
• Maintain helpdesk logs with precision and keep clients updated on the progress of their issues – because communication is key.

What we’re looking for

• A knack for technical troubleshooting and customer service
• Strong communication skills and a collaborative spirit
• Experience with helpdesk systems or application support
• A curious mind and a proactive attitude; you’re always looking for ways to improve

For more information please view the Role Description here : Information System Support Officer

About us

The Department of Planning Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this we create vibrant productive spaces and precincts; manage lands assets and property effectively and deliver affordable and diverse housing. We strive to be a high‑performing world‑class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace where your individual contributions are valued and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above we look forward to receiving your application including a copy of your resume and a 1‑page cover letter expressing your interest and suitability for the role.

Applications close 11:55 pm Monday 22nd September 2025

Key Skills

• Computer Science
• Accounts Management
• Banking Operations
• Claims Investigation
• Asp.Net MVC

Employment Details

Employment Type: Full‑Time

Experience: years

Vacancy: 1

Monthly Salary: 84659 - 92701

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process ensuring that you have every opportunity to showcase your talent, skills and potential. Contact the Talent Team via… (complete contact information available on the application portal).

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathway team for a yarn.