Inbound Travel Consultant (Travel/B2B Destination Management/Southern & East Africa)

Black Pen Recruitment; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic travel management company based in Cape Town is seeking an experienced Inbound Travel Consultant. Ideal candidates will have over 3 years of inbound travel consulting experience, strong attention to detail, and proficiency in WETU. Responsibilities include managing itineraries, preparing B2B quotations, and conducting destination research. A proactive approach and customer-focused attitude are essential. This full-time position is onsite and offers a chance to be part of an enthusiastic team passionate about travel throughout Southern Africa.

Qualifications

• Minimum 3 years’ experience in inbound travel consulting.
• Hands-on experience working with WETU.
• Strong attention to detail and organisation.

Responsibilities

• Create and manage comprehensive itineraries across Southern Africa.
• Prepare detailed B2B quotations tailored to agent requirements.
• Conduct destination research to enhance guest satisfaction.

Skills

Detail orientation

Communication

Organisational skills

Knowledge of Southern Africa

Customer-focused

Tools

WETU

MS Office

Job description

Inbound Travel Consultant (Travel/B2B Destination Management/Southern & East Africa)

Cape Town, Western Cape, South Africa

Our client is a dynamic, woman-owned Destination Management Company with over 14 years of expertise in the travel and transport industry. Known for its dedication to delivering exceptional, personalized service, the company is passionate about crafting unforgettable travel experiences throughout Africa. Specializing in the international leisure market, it offers a wide selection of competitively priced travel options, ensuring that each journey is tailored to the client’s unique preferences. With a mission to provide unparalleled adventure and exploration, this company takes pride in showcasing Africa’s beauty and diversity while maintaining the highest standards of service.

Role Overview

Our client is seeking an experienced, detail-oriented, and highly motivated Inbound Travel Consultant to join their team. The ideal candidate must be confident in handling B2B travel bookings, crafting itineraries, liaising with travel agents, and managing the full reservation process for Southern Africa. This role requires excellent communication, strong organisational skills, in-depth destination knowledge, and strong experience working with WETU.

Job Type: Full time/Permanent

Location: Cape Town, South Africa

Work Type: Onsite

Requirements

• Minimum 3 years’ experience in inbound travel consulting (Southern Africa preferred).
• Must have hands‑on experience working with WETU (itinerary building & management).
• Strong knowledge of Southern African destinations, products, and DMC operations.
• Strong attention to detail, organisation, and time‑management.
• Ability to work under pressure, multitask, and meet strict deadlines.
• Proficiency in reservation systems, MS Office, and internal booking tools.
• Ability to build strong relationships with suppliers and agents.
• Proactive and solution‑oriented.
• Customer‑focused with a passion for travel.
• Innovative thinker with strong negotiation skills.
• Reliable, dedicated, and a strong team player.
• Professional, positive attitude with strong work ethic.

Responsibilities

Itinerary Planning & Quotation Management

• Create and manage comprehensive FIT and group itineraries across Southern Africa.
• Analyse agent requirements to provide tailored, high‑quality travel proposals aligned with budget and expectations.
• Prepare detailed B2B quotations and imaginative itineraries with accuracy and creativity.
• Ensure all quotations are delivered on time and followed up promptly to secure confirmations.
• Compile and maintain rooming lists, release dates, and booking conditions.
• Build and manage itineraries using WETU (essential requirement).

Reservations & Booking Administration

• Issue invoices upon confirmation and ensure correct submission of invoices and costing sheets for each file.
• Ensure strict adherence to payment deadlines, cancellation policies, and supplier conditions.
• Renegotiate confirmed bookings with suppliers when needed to obtain more favourable rates.
• Hand over confirmed itineraries to the Operations Team for ground service coordination.
• Ensure agents receive final itineraries, vouchers, and supporting travel documents timeously.
• Maintain consistent, professional communication with agents throughout the entire quotation and booking process.
• Engage and negotiate effectively with suppliers to secure competitive rates and added value.
• Respond promptly to emails, WhatsApp messages, and new booking enquiries.
• Provide daily updates to the Managing Director on all active files.
• Liaise closely with internal sales teams, preferred suppliers, and colleagues to ensure seamless service delivery.

Research & Product Knowledge

• Conduct destination research including travel costs, weather patterns, customs, reviews, and competitor insights.
• Promote products and unique experiences to enhance guest satisfaction.
• Stay up to date with regional travel trends and product developments.

General Duties

• Be available after hours for emergencies via phone or office support when required.
• Demonstrate flexibility to work additional hours during peak operational periods.
• Uphold professionalism, confidentiality, and company standards at all times.