Inbound Tour Consultant

Wild Dreams Hospitality; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A luxury travel company in Cape Town seeks a Senior Inbound Consultant to craft bespoke travel itineraries across Southern and East Africa. The ideal candidate has over 3 years of experience in the luxury travel market, deep knowledge of the region, and is proficient in Tourplan. Duties include managing bookings and providing exceptional guest support. This is a live-out role with potential hybrid flexibility post-probation.

Qualifications

• Minimum 3 years experience as an Inbound Tour Consultant in the luxury travel market.
• Exceptional attention to detail and highly organized.
• Must be available for after-hours support for travelling guests.

Responsibilities

• Plan, quote, and design bespoke travel itineraries.
• Manage all aspects of the booking process.
• Provide exceptional guest support, including being on-call during client travel.

Skills

Inbound Tour Consultant experience

Knowledge of Southern/East Africa

Proficiency in Tourplan

Communication skills in English

Attention to detail

Problem-solving skills

Tools

Tourplan

Job description

This dynamic luxury travel company is known for crafting tailor-made journeys across Southern and East Africa, with a strong focus on the North American market. Theyre looking for a highly experienced Senior Inbound Consultant based in Cape Townsomeone who thrives in a fast-paced, detail-driven environment and is confident managing complex, high-end itineraries from start to finish.

Candidate requirements :

• Minimum 3 years experience as an Inbound Tour Consultant in the luxury travel market
• Strong knowledge of Southern and / or East Africa as a travel destination
• Proficiency in Tourplan is essential
• Excellent communication skills with a strong command of English (written and verbal)
• Exceptional attention to detail and highly organized
• Ability to manage high volumes of work while maintaining accuracy
• Confident working independently and as part of a team
• Strong problem-solving and crisis management skills
• Must be available for after-hours support for travelling guests
• Based in Cape Town (with potential hybrid flexibility post-probation)

Duties and Responsibilities :

• Plan, quote, and design bespoke travel itineraries throughout Southern and East Africa
• Manage all aspects of the booking process from quote to post-travel file closure
• Confirm and book all travel services and coordinate with suppliers
• Maintain accurate administration and documentation for each booking
• Liaise with the accounts team for invoicing and payment coordination
• Reconfirm all services prior to travel and prepare final travel documents
• Provide exceptional guest support, including being on-call during client travel
• Build and maintain strong relationships with suppliers and international agents

This is a live-out role