Inbound & Outbound Sales & Service Specialist

Outsource-X South Africa; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading service provider in Somerset West seeks an Inbound & Outbound Sales Agent to enhance customer communication and manage both sales and service processes. The ideal candidate excels in customer interactions and is proactive in maintaining relationships, leading to increased sales and retention. Responsibilities include handling customer inquiries, conducting outbound sales activities, and coordinating maintenance contract renewals. A monthly salary starts from R20000. Apply via email for this full-time role.

Qualifications

• Experience in inbound/outbound sales, customer service, coordination, or service administration is beneficial.
• Ability to manage multiple tasks, sales activities, and customer queries efficiently.

Responsibilities

• Handle inbound customer enquiries and provide accurate information on services.
• Perform outbound sales activities for contract renewals and upgrades.
• Manage warranty expiry notifications and service cover reminders.
• Coordinate maintenance contract renewals with timely follow-up.
• Re-engage dormant accounts to maximise customer retention.

Skills

Strong communication skills

Organisational skills

Sales-driven mindset

Job description

A leading service provider in Somerset West seeks an Inbound & Outbound Sales Agent to enhance customer communication and manage both sales and service processes. The ideal candidate excels in customer interactions and is proactive in maintaining relationships, leading to increased sales and retention. Responsibilities include handling customer inquiries, conducting outbound sales activities, and coordinating maintenance contract renewals. A monthly salary starts from R20000. Apply via email for this full-time role.