Inbound Customer Service

ISTA Personnel Solutions; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A global BPO company in South Africa is searching for an Inbound Customer Service Representative to provide compassionate support to patients and families. This fully remote role requires excellent English communication skills, patience, and a minimum of one year experience in customer service. Responsibilities include managing patient intake, responding to inquiries, and coordinating admissions. Applicants must have a reliable internet connection and power backup. Join us to make a meaningful difference in hospice care.

Qualifications

• Exceptional English communication skills required.
• Empathy and patience in customer interactions is essential.
• Minimum one year experience in customer service is mandatory.
• Familiarity with Microsoft Word and Outlook is necessary.

Responsibilities

• Manage patient intake process and relationships.
• Respond to customer requests and concerns promptly.
• Handle insurance verification and authorization.
• Schedule staff meetings with patients and families.
• Coordinate hospital discharges and admissions.
• Perform data entry tasks and maintain logs.

Skills

Empathy

English communication skills

Patience

Computer literacy

Tools

Word

Outlook

Job description

STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Hospice Healthcare sector, who is seeking an Inbound Customer Service Representative to work weekends (PST hours (Pacific Time)).

We are looking for empathetic individuals with excellent English communication skills, a warm and engaging phone presence, and the patience to provide compassionate support to patients and families.

Working Hours

Fri 9am – 6pm; Sat/Sun & Mon 6am – 6pm

PLEASE NOTE

• Work Environment: This is a fully remote working role.
• You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Job Responsibilities

• Manage all aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources.
• Respond to customer requests and concerns promptly and professionally.
• Handle insurance verification and authorization processes.
• Schedule appropriate staff to meet with patients and families to discuss hospice services in a timely manner.
• Coordinate hospital discharges and general admission processes.
• Perform data entry tasks, keeping all admission tracking logs up-to-date.

Qualifications

• Sophisticated with exceptional English communication skills.
• Ability to display empathy and patience when addressing customer concerns.
• Minimum of one year experience in a customer service role, dealing with customers over the telephone or in person.
• Computer literate (Word, Outlook).

If you are not contacted within 14 working days, please consider your application unsuccessful.