Inbound Call Centre Agent (Contract)

Isilumko Staffing; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company is seeking Inbound Call Centre Agents to provide exceptional customer service regarding financial products. In this full-time role, you will engage clients, resolve their queries, and maintain high-quality service standards. Applicants should have a Matric certificate and call centre experience, with strong communication skills.

Qualifications

• Matric/Grade 12 is required.
• Previous call centre experience in financial services preferred.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Handle inbound calls about financial products and assist with queries.
• Log client interactions accurately in the system.
• Uphold customer service standards with professionalism.

Skills

Verbal communication

Written communication

Listening skills

Problem-solving

Attention to detail

Education

Matric / Grade 12 certificate

Tools

CRM systems

Microsoft Office

Job description

We are looking for dedicated and enthusiastic Inbound Call Centre Agents to join our team. In this role, you will be the first point of contact for clients, providing professional and efficient assistance with queries related to our financial products and services. Your primary focus will be delivering an exceptional customer experience while handling incoming calls regarding policies, claims, benefits, and general inquiries.

Key Responsibilities :

• Handle inbound calls from clients regarding financial products, policies, claims, and services.
• Provide accurate information and solutions to client queries in a friendly and professional manner.
• Assist clients with policy updates, claim submissions, and product information.
• Escalate complex queries to the relevant departments or specialists.
• Maintain a high level of product knowledge to assist clients effectively.
• Log client interactions and outcomes in the customer management system.
• Uphold Liberty's standards of customer service and ensure each interaction is handled with care and efficiency.

Requirements :

• Matric / Grade 12 certificate.
• Previous experience in a Call Centre environment, preferably within financial services or insurance.
• Strong verbal and written communication skills in English.
• Excellent listening and problem-solving abilities.
• Ability to handle high call volumes while maintaining professionalism and patience.
• Computer literacy with knowledge of CRM systems and Microsoft Office.
• Knowledge of financial services is advantageous.
• Ability to work in a fast-paced environment with attention to detail.
• Full-time position with shift work.
• Availability to work weekends and public holidays as needed.