Implementation Consultant

Dye & Durham Corporation; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A prominent software firm is seeking an Implementation Consultant in Johannesburg. You will guide clients through software implementation, ensuring seamless transitions and training. The ideal candidate will have strong communication skills, project management abilities, and expertise in the GhostPractice system. Competitive salary and benefits offered including healthcare, pension, and training opportunities.

Benefits

Competitive salary

Healthcare benefits

Pension plan

Company discounts

Wellness programs

Paid days off for volunteering

Qualifications

• Mid-Senior level position in Information Technology.
• Experience in successfully implementing projects and managing conversions.
• Ability to train clients on software functionality.

Responsibilities

• Guide clients through the implementation of software solutions.
• Install and set up software at clients.
• Interview clients to understand business requirements.
• Manage project plans and communicate with clients.
• Provide ongoing support and training for clients.

Skills

Ability to handle multiple priorities and remain focused and organized

Effective communication verbally and in writing

Proficiency in Microsoft Office products

Understanding of functionality within the GhostPractice system

Project management skills

Job description

Join to apply for the Implementation Consultant role at Dye & Durham Corporation.

We are seeking a dedicated and detail-oriented Implementation Consultant to join our dynamic team.

In this role, you will be responsible for guiding clients through the implementation of our software solutions, ensuring a seamless transition and optimal utilisation of our products.

Your expertise will play a crucial part in enhancing client satisfaction.

Department

Customer Operations

Location

Johannesburg

Key Responsibilities

• Understand all the functionality within the GhostPractice system.
• Installing and setting up software at clients.
• Interviewing clients and their staff in order to understand their business and operational requirements.
• Analysing the information that clients currently use to perform their duties.
• Converting Non- Financial client's data from Legacy system into GhostPractice.
• Managing and completing the conversion process between the conversions Team and Implementation Team.
• Updating clients with latest GhostPractice version.
• Train clients on all the functionality within the GhostPractice system.
• Problem solving of client issues.
• Functional testing of software.
• Preparing and managing project plans.
• Servicing clients in terms of their requirements of the GhostPractice system.
• Meeting with clients and managing projects.

Skills, Knowledge & Expertise

• Ability to handle multiple priorities and remain focused and organized.
• Ability to effectively communicate verbally and in writing.
• Proficiency in Microsoft Office products.
• Understand all the functionality within the GhostPractice system.
• Effectively manage Project Milestones and Due Dates.

Career Growth Measurables

Effectively manage and understand the conversion process and financial data from the Legacy System to GhostPractice to assist the Conversion Specialist team in successfully converting the data correctly.

Can do full SQL and GhostPractice installation at the client which includes Mobile App and GP Web.

Can setup Backups after SQL and GhostPractice installation at clients.

Excellent understanding of all duties and responsibilities of an Implementation Consultant.

Excellent Track Record as an Implementations Consultant

Have successfully implemented over 10 projects with the Full Implementation- or Matter Management process.

Have successfully implemented all modules of GhostPractice (not necessarily all at one site) and by means of re-implementations and assisting on projects onsite or remotely.

Job Benefits

As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities.

We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Senior Job Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Software Development

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