ICQA Supervisor, ICQA

Amazon; Cape Town; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading global ecommerce company in Cape Town is seeking a Team Lead. In this role, you will supervise shift execution, ensuring safety and quality guidelines are met while engaging your team. Candidates must have experience with Microsoft Office and be adaptable to a flexible work schedule. The position involves physically demanding tasks and a commitment to delivering customer satisfaction.

Qualifications

• 1+ years of experience with Microsoft Office products.
• Ability to work a flexible schedule including weekends and nights.
• Capability to lift up to 49 pounds and stand/walk for lengthy shifts.

Responsibilities

• Create and cultivate a safety culture.
• Ensure customer orders are fulfilled per quality guidelines.
• Provide critical shift information to management.

Skills

Microsoft Office products and applications

Education

High school or equivalent

Job description

Overview

As a Team Lead you will be responsible for shift execution and team's supervision and engagement in your area of the Fulfillment Centre. Along with your manager and line operators, you'll work closely to ensure that the assigned department is performing in line with the plan and that customer expectations are met, if not exceeded. A core part of your responsibilities will be to ensure that the team perform efficiently to fulfill customer order while adhering to safety and quality guidelines. This includes taking care of your team and creating an engaging working atmosphere, and addressing barriers faced by line operators throughout the shift and adjusting shift plan to account for any last minute changes. The right candidate will demonstrate a good sense of ownership, ability to lead by example in all key areas of performance including safety and quality, and ability to develop a subject matter expertise on all operations processes in their assigned department.

Key job responsibilities

• Create and cultivate a safety culture by identifying safety opportunities across your work area
• Ensure that customer orders are fulfilled per quality guidelines
• Continuously provide critical shift related information to frontline management and operators
• Adjust labor allocation within assigned department throughout the shift per latest plan
• Drive proactive actions as communicated by manager to remove barriers impacting good shift performance
• Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
• Support customers' order fulfillment by working directly and on a regular basis on operations tasks within your department
• Deliver coaching and feedback to line operators related to productivity and quality performance, and safe behaviors
• Develop subject matter expertise on all operations processes in assigned department

Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.