ICQA Supervisor, ICQA

Amazon Jobs; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global e-commerce leader is seeking a Team Lead in Cape Town to supervise shift execution and enhance team engagement in a Fulfillment Centre. The role includes developing a safety culture, ensuring customer order fulfillment, and providing coaching to team members. Candidates should have a high school diploma and experience with Microsoft Office applications, including Excel. This position requires a flexible schedule and physical capability to meet job demands.

Qualifications

• 1+ years of experience with Microsoft Office products.
• Ability to lift up to 49 pounds and stand/walk for shifts up to 12 hours.
• Experience in analyzing large sets of data using Microsoft Excel.

Responsibilities

• Supervise team operations and ensure adherence to safety protocols.
• Engage team members and address operational barriers.
• Provide coaching and feedback to improve productivity.

Skills

Microsoft Office products and applications

Microsoft Excel

Team supervision

Safety culture cultivation

Flexibility in work schedule

Education

High school or equivalent diploma

Job description

As a Team Lead you will be responsible for shift execution and team's supervision and engagement in your area of the Fulfillment Centre. Along with your manager and with line operators, you'll work closely to ensure that the assigned department is performing in line with the plan and that customer expectations are met, if not exceeded. A core part of your responsibilities will be to ensure that the team perform efficiently to fulfill customer order while adhering to safety and quality guidelines. This includes taking care of your team and creating an engaging working atmosphere, and addressing barriers faced by line operators throughout the shift and adjusting shift plan to account for any last minute changes.

Key job responsibilities

• Create and cultivate a safety culture by identifying safety opportunities across your work area
• Ensure that customer orders are fulfilled per quality guidelines
• Continuously provide critical shift related information to frontline management and operators
• Adjust labor allocation within assigned department throughout the shift per latest plan
• Drive proactive actions as communicated by manager to remove barriers impacting good shift performance
• Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
• Support customers' order fulfillment by working directly and on a regular basis on operations tasks within your department
• Deliver coaching and feedback to line operators related to productivity and quality performance, and safe behaviors
• Develop subject matter expertise on all operations processes in the assigned department

Key qualifications

• High school or equivalent diploma
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of Microsoft Office products and applications experience
• Work 40 hours/week, and overtime as required
• Experience using Microsoft Excel to manipulate and analyze large sets of data
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Experience using Microsoft Excel to manipulate and analyze data

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.