ICQA Supervisor, ICQA

Amazon Commercial Services (South Africa) (Pty) Ltd - N09; Cape Town; On-site; ZAR 180 000 - 250 000; Full time

Job summary

A leading fulfillment company in Cape Town is seeking a Team Lead to supervise shifts and ensure efficient team performance in fulfilling customer orders. The ideal candidate will have a high school diploma, experience in Microsoft Office products, and the ability to lead by example in safety and quality. Key responsibilities include cultivating a safety culture, delivering coaching to operators, and adjusting labor allocations as needed. Flexible scheduling is required, including nights and weekends.

Qualifications

• Ability to lead by example in performance areas including safety and quality.
• 1+ years experience using Microsoft Office products.
• Can lift up to 49 pounds and stand/walk for shifts lasting up to 12 hours.

Responsibilities

• Ensure team performs efficiently to fulfill customer orders.
• Create and cultivate a safety culture in the work area.
• Deliver coaching and feedback to line operators.

Skills

Leadership

Safety awareness

Data analysis

Effective communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Office

Job description

As a Team Lead you will be responsible for shift execution and team's supervision and engagement in your area of the Fulfillment Centre. Along with your manager and with line operators, you'll work closely to ensure that the assigned department is performing in line with the plan and that customer expectations are met, if not exceeded. A core part of your responsibilities will be to ensure that the team perform efficiently to fulfill customer order while adhering to safety and quality guidelines. This includes taking care of your team and creating an engaging working atmosphere, and addressing barriers faced by line operators throughout the shift and adjusting shift plan to account for any last minute changes.

The right candidate will demonstrate a good sense of ownership, ability to lead by example in all key areas of performance including safety and quality, and ability to develop a subject matter expertise on all operations processes in their assigned department.

Key job responsibilities

Create and cultivate a safety culture by identifying safety opportunities across your work area

Ensure that customer orders are fulfilled per quality guidelines

Continuously provide critical shift related information to frontline management and operators

Adjust labor allocation within assigned department throughout the shift per latest plan

Drive proactive actions as communicated by manager to remove barriers impacting good shift performance

Engage with support functions and / or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training

Support customers' order fulfillment by working directly and on a regular basis on operations tasks within your department

Deliver coaching and feedback to line operators related to productivity and quality performance, and safe behaviors

Develop subject matter expertise on all operations processes in assigned department

BASIC QUALIFICATIONS

• High school or equivalent diploma
• Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays
• 1+ years of Microsoft Office products and applications experience
• Work 40 hours / week, and overtime as required
• Experience using Microsoft Excel to manipulate and analyze large sets of data
• Can lift up to 49 pounds, stand / walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

PREFERRED QUALIFICATIONS

• Experience using Microsoft Excel to manipulate and analyze data

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.