Hybrid Trade Support Analyst (ERP/SaaS)

Klipboard; Johannesburg; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading software solutions provider in Johannesburg is seeking a Support Analyst to manage customer support calls and resolve issues efficiently. This role includes working within a hybrid model, balancing between office and remote work. Ideal candidates should possess knowledge of retail application software and have a fundamental understanding of databases (SQL). Strong interpersonal skills and a customer service orientation are essential. A valid driver's license may be required for occasional travel.

Qualifications

• Excellent customer care and strong interpersonal skills.
• Ability to investigate unfamiliar problems and generate effective solutions.

Responsibilities

• Manage, prioritise and progress support calls effectively.
• Provide customers with updates regarding the status of their calls.
• Identify calls that are not support calls and deal with them correctly.

Skills

Knowledge of Retail type application software

Understanding of databases (SQL)

Job description

A leading software solutions provider in Johannesburg is seeking a Support Analyst to manage customer support calls and resolve issues efficiently. This role includes working within a hybrid model, balancing between office and remote work. Ideal candidates should possess knowledge of retail application software and have a fundamental understanding of databases (SQL). Strong interpersonal skills and a customer service orientation are essential. A valid driver's license may be required for occasional travel.