Hybrid: German-Speaking Groups & Tours Specialist

Black Pen Recruitment; Johannesburg; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading tourism organization is seeking a Journey Coordinator to design and book trips for travelers, ensuring high-quality service and client satisfaction. The ideal candidate must be fluent in German and have strong knowledge of the tourism industry, with at least 3 years of relevant experience. Responsibilities include liaising with clients, managing bookings, and addressing any issues. This hybrid position is based in Bryanston.

Qualifications

• At least 3 years of experience working with groups and series preferred.
• Attention to detail is essential.
• Integrity and honesty in dealings with clients.

Responsibilities

• Design and book journeys for travelers via overseas agents.
• Assess client needs and provide written confirmations.
• Manage client complaints and ensure high service delivery.

Skills

Fluency in written and spoken German

Excellent South African and Regional geographic knowledge

Strong logistical knowledge

Good Tourism industry knowledge

Negotiation and liaison ability

Excellent planning, organisational, and analytical skills

Education

Matric / Grade 12

Travel & Tourism qualification

Tools

Tourplan

Job description

A leading tourism organization is seeking a Journey Coordinator to design and book trips for travelers, ensuring high-quality service and client satisfaction. The ideal candidate must be fluent in German and have strong knowledge of the tourism industry, with at least 3 years of relevant experience. Responsibilities include liaising with clients, managing bookings, and addressing any issues. This hybrid position is based in Bryanston.