Hvac Service Manager

Sfi Group; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading technical services organization in Gauteng is seeking an HVAC Service Manager to lead service delivery across client contracts. The role involves managing technical teams, overseeing maintenance and ensuring exceptional service delivery. Ideal candidates will have 3-5 years of related experience, relevant qualifications, and strong leadership abilities. You'll enjoy competitive benefits including medical aid and opportunities for career development within a dynamic work environment.

Benefits

Medical Aid

Provident Fund

13th cheque

Continuous development and mentorship

Qualifications

• 3–5 years' experience in technical or service-related operations role.
• Hands-on experience leading teams and coordinating projects.
• Ability to negotiate vendor contracts and oversee supplier relationships.

Responsibilities

• Oversee maintenance, repairs, and service delivery across client sites.
• Manage technical teams, conduct performance reviews, and assign work.
• Plan and coordinate maintenance schedules and ensure documentation.

Skills

Team leadership

Client relationship management

Problem-solving

Organizational skills

Technical understanding

Education

Trade Test Qualification as Air-conditioning or Refrigeration Mechanic

Matric / Grade 12

Diploma in Business Administration or related field

Tools

Excel

Job description

Overview

HVAC Service Manager role at SFI Group (Pty) Ltd.

Role involves leading HVAC service delivery across client contracts, team leadership, client engagement, SLA management, and operational oversight to ensure exceptional service delivery.

What You’ll Be Doing (Key Responsibilities)

Oversee maintenance, repairs, and service delivery across client sites, ensuring high-quality work and compliance with SLAs.

Manage technical teams, conduct performance reviews, assign work, and promote training and staff development.

Attend client meetings, resolve queries and complaints, understand client needs, and ensure expectations are exceeded.

Plan and coordinate maintenance schedules, manage job volumes, and ensure timely documentation and reporting.

Provide technical guidance, assist with fault diagnosis, cost analysis, and ensure proper scheduling of repairs and audits.

Support planning, scheduling, and control of multi-site projects; ensure time, budget, and quality standards are met.

Ensure all service activities adhere to organisational, industry, and safety standards; conduct site inspections and audits.

Compile performance reports, analyse operational trends, support budgeting, and maintain accurate documentation.

What You Need to Succeed (Qualifications & Experience)

3–5 years' experience in a technical, HVAC, or service-related operations role.

Proven ability to coordinate teams, manage service delivery, and oversee multiple client portfolios.

Experience working with SLAs, maintenance planning, and service workflows.

Hands‑on experience leading teams and coordinating technical projects.

Ability to negotiate vendor contracts and oversee supplier relationships.

Experience working with SLAs, quality control standards, and risk mitigation strategies.

Qualifications

Matric / Grade 12 (essential).

Trade Test Qualification as Air-conditioning or Refrigeration Mechanic.

Diploma in Business Administration, Operations Management, or related field (advantageous).

Technical background or strong technical understanding (advantageous).

Valid driver’s licence (essential).

Skills & Knowledge – What Sets You Apart

Ability to guide and inspire teams toward project success.

Problem-solving mindset with a proactive approach to project risks and challenges.

Effective communication and ability to foster long-term partnerships.

Multitasking and ability to handle multiple projects simultaneously.

Strong organisational and coordination skills.

Excellent client relationship abilities.

Skilled in Excel, reporting, and data management.

Understanding of service delivery workflows, scheduling, and resource planning.

Ability to lead teams, manage conflict, and drive high performance.

Resilience, problem-solving ability, and strong attention to detail.

What We Offer

Be part of a respected technical services organisation where leadership drives service excellence.

Opportunity to lead a team, collaborate with senior stakeholders, and make meaningful operational impact.

Medical Aid, Provident Fund, and a 13th cheque.

Continuous development, mentorship, and opportunities for career advancement.

A dynamic work environment that values innovation, teamwork, and service quality.

Ready to make your move?

Apply now and take the lead in ensuring high-impact service delivery and client satisfaction within a national technical services environment!