Human Capital Contact Centre Analyst X2 Global Grade 10

Barloworld Equipment (Pty) Ltd; Gauteng; On-site; ZAR 600,000 - 750,000; Full time

Job summary

A reputable equipment company in Gauteng is seeking an administrative professional to manage tasks related to employee lifecycle, assist with payroll queries, and oversee recruitment processes. This role demands strong organizational skills and attention to detail for maintaining employee documentation and ensuring compliance with internal policies. Ideal candidates should be adept at resolving queries and managing documentation efficiently.

Qualifications

• Experience in handling Human Capital and Payroll related queries.
• Ability to manage recruitment and onboarding processes.
• Strong organizational skills for document management.

Responsibilities

• Assist and resolve employee queries regarding benefits and payroll.
• Manage recruitment processes and maintain employee documentation.
• Perform quality checks on employee profiles and documentation.

Job description

Key Output

To manage all administrative related tasks in the allocated region regarding the life cycle of an employee and to assist in resolving queries related to benefits, payroll and Human Capital policies

Responsibilities

• Assist and resolve basic Human Capital and Payroll related queries received from employees or other sources e.g. leave, UIF, medical aid, funeral fund, One Barloworld Fund.
• Workforce Plan Management for the allocated region – support in creating jobs, abolishing jobs to ensure that the workforce plan is always a reflection of the approved and budgeted structure in the region/country.
• Manage the recruitment of a new employee
• Distribute and management of Starter pack documentation
• Follow up on the timeously submission of the documents to meet payroll cut-off
• Ensure that the MIE and KROLL checks are filed on the employee file for completeness of employee files, where audited and found to be missing, follow up with Recruitment team to ensure that the documents are filed.
• Schedule induction/onboarding sessions (where required), medicals (where applicable), email addresses and ensure that the required documentation is submitted to IT asap for the processing and initiating the processes where computers and other IT requirements are processed for new engagements.
• Create an employee folder on the HCM Drive
• Index the documents as received properly, current and older files within span of control of the Contact Centre.
• Upload the following documents on Payspace once the employee profiles reflect on PaySpace and perform quality checking and validations through the entire process.
• Letter of Appointment
• Movement Form
• Certified ID
• Qualifications
• Fund Information
• Tax Information
• Payspace documents

Termination and Reporting

• Manage the termination process
• Distribute and management of termination pack
• Follow up on the timeously submission of the documents to meet payroll cut-off
• Monthly HCBP/Operational Managers Reporting to be sent by latest three working days prior to the end of the month
• Master Data validation and checks (keep track of what is sent out, provide date by which feedback should be sent back for updating of system as and where required. - Tracker to show who is providing feedback and where are the feedback not received.)
• Vacancy validation and checks
• Overtime
• Leave

Additional Actions

• Issue Maternity leave contracts where required, timeously and follow up to ensure maternity contracts are signed and finalized before employee goes on maternity leave.
• Issue letters for reporting line changes or lateral movement letters to employees where applicable
• Conduct employment confirmation
• Assist with following up of required forms to be completed on Payspace e.g., funeral forms, travel calculators, Beneficiary Forms, DOI - Cura etc and ensure that all the quality controls have been executed before submission to PaySpace via the cloud or any other vendor receiving documentation