HR Manager

HGS; Cape Town; On-site; ZAR 60 000 - 80 000; Full time

Job summary

A global leader in customer experience is seeking a BPO HR Manager in Cape Town. This senior role involves managing all HR functions and ensures strong visibility across the contact centre operations. The ideal candidate will have proven HR management experience in a BPO and a deep understanding of South African labour laws. You will work closely with local leaders and manage complex HR issues for a large employee population, fostering a solutions-oriented and inclusive environment.

Benefits

Competitive Salary

Annual leave entitlement

Medical and/or Retirement Allowance

Life and Funeral Cover

Career advancement opportunities

People-focused environment

Qualifications

• Proven HR management experience within a BPO or high-volume service environment.
• Strong hands-on experience with South African labour law, IR, and Employment Equity.
• Experience supporting large employee populations (500+).

Responsibilities

• Oversee all HR functions in the Cape Town contact centre.
• Partner with leadership and stakeholders to provide HR support.
• Manage complex ER, absence, and performance issues end to end.

Skills

HR management experience in BPO

Strong relationship-building skills

Practical and solution-minded

Knowledge of South African labour law

Education

Degree in HR or related discipline

Job description

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

Are you an experienced BPO HR Manager who enjoys being close to the business and making a practical difference to how people are supported and managed? This is a senior, on-site role in a growing Cape Town contact centre, with full ownership of the HR agenda and strong visibility across the site. You will partner closely with local leadership and stakeholders in the UK, providing confident, people-focused HR support while shaping consistent and compliant ways of working. This role suits someone who combines empathy with sound judgement, and who is comfortable balancing business priorities with fair, solutions-led people decisions.

Why choose us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, Working With HGS Comes With Benefits Like

• Competitive Salary
• Annual leave entitlement: 17 days upon commencement, and 20 days after 2 years
• Medical and/or Retirement Allowance (Company Contribution)
• Life and Funeral Cover (Company Contribution)
• Career advancement in a fast-growing organization
• People focused environment where you’ll make lifetime connections and friendships

What We Are Looking For

• Are you a confident, business-facing HR generalist with BPO experience?
• Do you build strong relationships with leaders and employees through credibility and trust?
• Are you practical and solution-minded when handling complex people issues?
• Do you enjoy working in fast-paced contact centre environments where HR is close to the operation?

If you are motivated by ownership, influence, and building effective people practices that genuinely support the business, this role offers a strong platform to do that.

Requirements

• Proven HR management experience within a BPO or high-volume service environment
• Strong hands-on experience with South African labour law, IR, and Employment Equity
• Track record of managing complex ER, absence, and performance issues end to end
• Experience supporting large employee populations (500+)
• Comfortable operating on site and being visible to leaders and employeesDegree in HR or a related discipline

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.