Housekeeping Supervisor

MORE Collection; Mpumalanga; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality management company in KwaZulu-Natal, Mpumalanga is seeking a dedicated Housekeeping staff member to ensure cleanliness of guest rooms and public areas. Responsibilities include performing detailed cleaning tasks, managing laundry services, and maintaining hygiene standards. Ideal candidates have sound knowledge of cleaning products and procedures, excellent attention to detail, and a focus on guest satisfaction. Join a team that values proactive members who can work under pressure and appreciate constructive feedback.

Qualifications

• Sound knowledge of housekeeping and laundry procedures.
• Understanding of stock control and hygiene standards.
• Ability to operate cleaning appliances and equipment.

Responsibilities

• Maintain cleanliness in guest and staff areas.
• Conduct laundry services efficiently.
• Perform housekeeping duties to company standards.

Skills

Attention to detail

Guest focus

Communication skills

Team player

Time management

Initiative

Adaptability

People skills

Job description

Key Focus Areas

Housekeeping Service

• Ensure all guest rooms are cleaned and prepared, maintain cleanliness of all vacant rooms on a daily basis to the property and company standard.
• Ensure spring cleaning of guest rooms when required.
• Ensure room fresheners are performed to the property and company standards.
• Ensure turn down service is performed according to company standards.
• Provide a timely and efficient portage service to guests on arrival and departure as directed by your Head of Department / Management.

Laundry Service

• Ensure laundering room and table linen, guest linen, staff uniforms, management uniforms and personal clothing (machine wash or hand wash).
• Ensure linen and clothing is maintained (remove stains, mend, repair, etc.)
• Ensure safekeeping of all linen until return to guest/management/staff members or until issuing for Housekeeping service.
• Ensure equipment (washing machines, tumble dryer, iron) is operated effectively according to instructions and manuals & maintenance schedules.

Guest Areas Cleaning

• Ensure cleanliness in the following areas: Guest Areas/Guest Room areas, Staff quarters, management quarters, swimming pool areas, garbage room.
• Ensure thorough cleaning of dustbins and garbage room area.
• Ensure separation of garbage (bottles/ paper) according to property/company standards.

Requirements, Qualifications and Skills

• Sound knowledge of Housekeeping, Laundry and Guest Area Service procedures.
• Sound knowledge of all laundry and cleaning products used.
• Sound knowledge on the operations of all appliances/equipment.
• Sound knowledge and understanding of stock procedures and control.
• Sound knowledge of product and supply.
• Sound knowledge of hygiene.

Maximizing Your Impact as a Member of the MORE Family Collection

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.