Housekeeping Operations Manager

Bebeestrategic; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A hospitality management firm in Cape Town is seeking a Hotel Director of Housekeeping to ensure the highest standards of cleanliness and service in the hotel. This role involves overseeing financial operations, leading a dedicated team, and maintaining compliance with quality standards. The ideal candidate will have a strong background in hotel management and proven experience in leading housekeeping operations. This position is integral to enhancing guest experiences and operational efficiency.

Qualifications

• Proven experience in hotel housekeeping management is essential.
• Strong financial acumen and budget management skills are required.
• Leadership experience in a hospitality context is crucial.

Responsibilities

• Oversee housekeeping operations and ensure high standards of cleanliness.
• Manage housekeeping budget and optimize operational efficiencies.
• Lead a team and ensure compliance with safety and quality standards.

Job description

Hotel Director of Housekeeping

The role is responsible for overseeing the housekeeping operations in a hotel setting.

Key Responsibilities

• Develop and execute a strategy aligned with the hotel's vision.
• Collaborate with Rooms Division leadership to deliver seamless guest experiences.
• Champion innovation and continuous improvement.

Operations & Quality Management

• Oversee the presentation and hygiene of all guest rooms, public areas, and outdoor spaces.
• Conduct inspections, address guest feedback, and drive corrective actions.
• Manage laundry operations and linen cycles for quality and cost control.

Financial Leadership

• Prepare and manage the housekeeping budget (payroll, laundry, supplies).
• Monitor expenses, track variances, and optimise efficiencies.
• Take full P&L responsibility.

Asset & Inventory Management

• Maintain and safeguard departmental assets and equipment.
• Set and monitor PAR levels, ensuring efficient stock management.
• Oversee preventative maintenance and asset lifecycle planning.

Leadership & People Development

• Lead, coach, and inspire a team of staff members.
• Drive performance management, training, and succession planning.
• Build a culture of pride, accountability, and service excellence.

Compliance & Reporting

• Deliver accurate financial and operational reporting.
• Ensure compliance with labour laws, safety standards, and hotel policies.
• Participate in audits and uphold best-practice housekeeping standards.