Housekeeping Operations Coordinator

The Faculty; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading property management firm is seeking a Housekeeping Operations Coordinator to manage staff schedules, coordinate supplies, and maintain client communication. This remote role requires hands-on experience in housekeeping and strong administrative skills. Ideal candidates should excel in multitasking, possess excellent communication abilities, and be proficient in Microsoft Office. The position offers flexibility and the chance to ensure high standards of service delivery across multiple sites.

Qualifications

• Previous hands-on experience in housekeeping (operative or supervisory level).
• Experience in an administrative, coordination, or office-based role.
• Strong understanding of housekeeping operations, workflows, and service standards.

Responsibilities

• Manage email and phone inquiries professionally and promptly.
• Coordinate staff schedules and site access.
• Order and coordinate delivery of housekeeping materials and supplies.
• Produce and submit weekly reports to clients.
• Address client concerns promptly and ensure service standards.

Skills

Excellent written and verbal communication

Strong organisational ability

Confidence working independently

Proficiency in Microsoft Office

Problem-solving ability

Job description

Job Title: Housekeeping Operations Coordinator

Location: Remote
Reports To: Housekeeping Supervisor & Operations Manager

About the Role

This role is ideal for someone who has previously worked hands-on in housekeeping (as an operative or supervisor) and has since transitioned into an administrative, coordination, or office-based role.

We are seeking a highly organised and proactive Housekeeping Operations Coordinator who understands housekeeping processes because they have worked within them. Your operational insight, combined with strong administrative capability, will be essential in ensuring accurate scheduling, reporting, client communication, and smooth day-to-day service delivery across multiple sites. You will be the central point of contact for staff, clients, and suppliers, ensuring smooth operations and seamless service delivery.

This remote role offers flexibility while providing an opportunity to play a key part in maintaining the highest standards of property management and client satisfaction.

Key Responsibilities

Communication & Coordination

• Manage email and phone inquiries professionally and promptly.

• Coordinate staff schedules and site access, liaising with concierges for key releases.

• Act as the main point of contact for housekeeping staff, clients, and suppliers.

Logistics & Operations

• Order and coordinate delivery of housekeeping materials and supplies to various sites.

• Confirm and communicate booking details with clients.

• Maintain accurate records and ensure documentation is up to date.

Reporting & Client Management

• Produce and submit weekly reports to clients, maintaining transparency and efficiency.

• Address client concerns promptly and ensure housekeeping services meet and exceed expectations.

Essential Skills & Experience

Essential:

• Previous hands-on experience in housekeeping (operative or supervisory level)

• Experience in an administrative, coordination, or office-based role

• Strong understanding of housekeeping operations, workflows, and service standards

Required Skills:

• Excellent written and verbal communication

• Strong organisational and multitasking ability

• Confidence working independently in a remote/hybrid environment

• Proficiency in Microsoft Office (Outlook, Excel, Word)

• Ability to prioritise, problem-solve, and manage competing demands

Highly Advantageous:

• Experience coordinating multiple sites or properties

• Facilities management or estate services exposure

• Strong organisational and multitasking abilities.

• Excellent verbal and written communication skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Experience in housekeeping coordination, facilities management, or a related administrative role preferred.

• Proficiency in Microsoft Office (Word, Excel, Outlook) and adaptability to new systems.

• Proactive problem-solving skills and a can-do attitude.