Hotel Receptionist

ReWorks Solutions; Alberton; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A premier hospitality provider based in Alberton seeks a dedicated customer service representative to welcome and assist guests, ensuring high-quality service at all times. The ideal candidate will have excellent communication skills and experience in managing customer relations. Responsibilities include checking guests in and out, processing payments, and managing reservations through various channels. Familiarity with Opera software is desirable. This role presents an opportunity to contribute positively to guest experiences.

Qualifications

• Experience of managing customer relations face to face and via phone.
• High level of spoken and written English required.
• Excellent customer service skills across different mediums (face to face, telephone, email).

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way.
• Provide high-quality customer service at all times.
• Check guests in/out and process payments.
• Manage telephones, emails, and reservations professionally.
• Ensure all correspondence is recorded and filed accurately.
• Handle problems effectively and maintain guest satisfaction.

Skills

Customer Service Skills

Communication Skills

Management of Customer Relations

Tools

Opera Software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional mannerWorking with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 075 239 2204.

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software