Hotel Operations Lead – 4–5★ Property

The Capital Hotels, Apartments & Resorts; Gqeberha; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading hospitality group in Gqeberha is seeking a Head of Department to oversee profitable property operations and deliver exceptional service. The role requires 2-3 years of leadership experience in a 4 or 5-star hotel, strong problem-solving skills, and a thorough understanding of hotel operations. Ideal candidates will have a hotel management diploma and experience with management software. Relocation expenses are the candidate's responsibility if they live outside the city.

Qualifications

• 2-3 years of previous Head of Department experience in a 4* or 5* property.
• Experience in Rooms Division Management or Deputy General Manager.
• Good understanding of full hotel operations including revenue management.

Responsibilities

• Oversee all aspects of property management to ensure profitability.
• Maximize financial performance and guest satisfaction.
• Lead staff development and ensure effective service delivery.

Skills

Problem-solving

Teamwork

Effective communication

Leadership

Attention to detail

Interpersonal skills

Proactive approach

Education

Matric

Hotel Management Diploma or equivalent

Qualifications in Business, Finance, Management or Economics

Tools

Hotel management software

Point of Sale software

Job description

A leading hospitality group in Gqeberha is seeking a Head of Department to oversee profitable property operations and deliver exceptional service. The role requires 2-3 years of leadership experience in a 4 or 5-star hotel, strong problem-solving skills, and a thorough understanding of hotel operations. Ideal candidates will have a hotel management diploma and experience with management software. Relocation expenses are the candidate's responsibility if they live outside the city.