Hospitality Operations Manager & Boutique Hotels & Restaurants

Hospitality Jobs Africa; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A premier hospitality recruitment agency seeks a Hospitality Operations Manager to lead the implementation of service standards across multiple properties in Cape Town. The role involves onboarding, training, and conducting audits to ensure high-quality guest experience. Candidates must have strong operational experience and be solutions-focused, with the ability to travel regularly. This hands-on position offers a varied work environment with competitive remuneration.

Benefits

Competitive, market-related remuneration

Variety and responsibility in hotels and restaurants

Senior, hands-on role across multiple boutique properties

Qualifications

• Proven experience in hotel and/or restaurant operations.
• Ability to manage and lead teams, both operationally and strategically.
• Own reliable car and valid driver’s licence.

Responsibilities

• Develop, implement, and maintain standard operating procedures and service standards.
• Lead onboarding, training, and coaching for hotel and restaurant teams.
• Conduct quality and service audits and follow up on improvements.

Skills

Strong background in hospitality operations

Service standards

Team training

Operational management

Practical, solutions-focused

Job description

The Hospitality Operations Manager will develop, implement, and maintain standard operating procedures (SOPs) and service standards across all properties.

You will lead onboarding, ongoing training, and coaching for all hotel and restaurant teams, conduct quality and service audits, and follow up on improvements.

This role requires someone who can step in operationally during staff leave, peak periods, or other operational gaps. You will work closely with property and restaurant managers to ensure smooth daily operations while maintaining consistent, high-quality guest service. The position combines training, management, and operational support, offering a dynamic and varied work environment.

Candidates must be practical, solutions-focused, and able to travel regularly to the West Coast, including overnight stays when required. A strong background in hospitality operations, service standards, and team training is essential.

What We Offer

• Senior, hands-on role across multiple boutique properties
• Variety and responsibility in hotels and restaurants
• Competitive, market-related remuneration
• Proven experience in hotel and/or restaurant operations
• Strong focus on service standards, SOPs, and staff training
• Ability to manage and lead teams, both operationally and strategically
• Own reliable car and valid driver’s licence
• Willingness to travel regularly to the West Coast and stay overnight when needed
• Hands-on, practical, and solutions-focused approach
• Between 3 - 5 Years