Healthcare Customer Advisors

Surgo PTY Ltd; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading BPO company in Cape Town is seeking Healthcare Customer Advisors to handle inbound inquiries. Candidates must have at least one year of UK or USA call center experience and a clear credit and criminal record. Key skills include effective communication and problem-solving. The role offers a salary of R7900 plus a night shift allowance and benefits like medical aid contributions and free transport within a 35km radius.

Benefits

Night shift allowance of R1000

Medical Aid contribution R764

Free Transport to Home within 35km radius

Qualifications

• Must have a clear credit record.
• Must have a clear criminal record.
• Must have 1 year unbroken call centre experience in UK or USA market.
• 1 year of healthcare industry experience is an advantage.
• Clear written and verbal communication with CEF Level B2.

Responsibilities

• Address incoming telephone, digital, or written inquiries.
• Assist customers with complex benefit questions and resolving issues.

Skills

Effective communication

Empathy

Motivational skills

Attention to detail

Problem-solving skills

Education

National Senior Certificate (Matric Certificate)

Job description

Overview

Our client, a World-renowned BPO in Cape Town, is looking for Healthcare Customer Advisors to join their growing team.

As a Healthcare Customer Advisor, you will handle mostly inbound inquiries. Ensure a positive customer experience and maintain an in-depth knowledge of customer needs.

Responsibilities

• Addressing incoming telephone, digital, or written inquiries


• Assist customers with complex benefit questions, resolving issues, and educating healthcare members


• Strong attention to detail and complex problem-solving skills


• Effective communication, empathy and motivational skills


• Must have a National Senior Certificate (Matric Certificate)


• Must have a Clear Credit record, none negotiable


• Must have a Clear Criminal record, none negotiable


• Must be willing to work night shift, none negotiable


• Must have 1 year unbroken call centre experience from UK or USA Market


• 1 year Healthcare Industry experience - advantage


• Familiarity with basic medical terminology and concepts used in US health insurance


• Clear written and verbal communication with CEF Level B2

Salary

R 7900 basic

Shifts and Benefits

• Working Hours: Monday to Friday: 14h00 - 02h00


• Night shift allowance of R1000


• Medical Aid contribution R764


• Free Transport to Home - within 35km radius from CBD

Location

Based in Cape Town, CBD

Note: Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email [e-mail]

Required Skills

Disabilities BASIC Customer Experience Healthcare Salary R Credit LTD Insurance Email Communication