Healthcare Benefits Advisor Learnership MMH251003-3

Momentum; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services group in South Africa is offering a learnership program aimed at developing skills and providing employment opportunities. Candidates with a Grade 12/Matric, residing in Durban, and aged between 18-30 are encouraged to apply. Responsibilities include participating in practical training, client relationship management, and contributing to team success. Ideal for those committed to personal growth and client service excellence.

Qualifications

• Must reside around Durban, KwaZulu-Natal.
• Preference will be given to African Males, Persons with Disabilities and African Females.
• Must be between the ages of 18 - 30 years.

Responsibilities

• Participate actively in classroom sessions and practical training.
• Compile portfolio of evidence for submission to SETA.
• Monitor and enhance turnaround times and quality standards.
• Manage client queries efficiently.

Skills

Client relationship management

Interpersonal communication

Analytical thinking

Team collaboration

Education

Grade 12/Matric

Diploma/Degree in any course

Job description

Role Purpose

To develop theoretical knowledge and practical skills through a comprehensive learnership program which enables professional growth, and fosters a foundation to increased employment opportunities.

Requirements

• Grade 12/Matric (Essential).
• Diploma/Degree in any course would be advantageous.
• Must reside around Durban, KwaZulu-Natal.
• Preference will be given to African Males, Persons with Disabilities and African Females.
• Must be between the ages of 18 - 30 years.

Duties and Responsibilities

PROCESS

• Participate actively in classroom sessions and practical on‑the‑job training, aligning tasks with the requirements of the learnership program.
• Develop a deep understanding of the company’s products, policies, and procedures, crucial for successful on‑the‑job training activities.
• Compile a comprehensive portfolio of evidence, meticulously prepared for submission to SETA.
• Maintain detailed logbooks for work‑based learning, ensuring a thorough record of practical experiences.
• Successfully complete formative and summative assessments, achieving the required proficiency level.
• Demonstrate adeptness in utilising company systems and grasping operational processes, ensuring efficient workflow.

CLIENT

• Foster and nurture relationships with clients, internal, and external stakeholders, cultivating a network built on trust and respect.
• Adhere to service level agreements for clients and stakeholders, managing expectations effectively.
• Provide recommendations for enhancing client service and ensuring fair treatment, proactively improving service quality.
• Participate in a culture promoting meaningful relationships, encourage open feedback, and uphold exceptional client service standards.
• Monitor and enhance turnaround times and quality standards, swiftly resolving issues to elevate client service delivery.
• Drive the achievement of client service delivery goals, aligning with predefined standards for expert advice and service.
• Manage client queries efficiently, ensuring accurate resolution and utilising feedback to refine client service and operational processes.

PEOPLE

• Building strong relationships and fostering positive expectations among colleagues.
• Continuously enhance expertise in industry‑specific knowledge, applying it effectively in specialised areas.
• Positively influence and support change initiatives.
• Encourage a culture of innovation, actively developing, sharing, and implementing new ideas within the team.
• Promote a work‑centric mindset, emphasising productivity, service excellence, and quality management.
• Take ownership of career development, proactively driving personal and professional growth opportunities.
• Exhibit the core organisational values consistently.

FINANCE

• Identify solutions to enhance cost‑effectiveness and operational efficiency, driving financial prudence.
• Escalate unresolved policy and governance compliance issues, facilitating thorough investigation and resolution.
• Participate in risk identification processes, communicating recommendations effectively in relevant forums.

As an applicant, please verify the legitimacy of this job advert on our company career page.-346021296