Head Of Training

Css; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading BPO company in South Africa seeks a Head of Training to lead their offshore training initiatives for US and UK campaigns. You will inspire and mentor a team while designing tailored training programs and managing resources effectively. The ideal candidate will have a Bachelor's degree along with 8–10 years of experience in the BPO sector, including 5+ years in leadership. Strong communication, strategic thinking, and project management skills are essential for success in this role.

Qualifications

• 8–10 years’ experience in the BPO sector, training and implementation.
• 5+ years in leadership as the Head of Training offshore (US / UK Campaigns).
• Proven success leading cross‑functional teams in fast‑paced environments.

Responsibilities

• Inspire, mentor, and grow a team of training, implementation, and support professionals.
• Set clear goals and foster a culture of accountability, innovation, and client‑centric service.
• Design and execute tailored training programs for diverse client needs.
• Lead the creation of engaging content and deliver impactful sessions.
• Manage timelines, resources, and deliverables across all initiatives.

Skills

Strategic thinking

Analytical thinking

Inspirational leadership

Project execution

Problem-solving

Excellent communication

Stakeholder engagement

Education

Bachelor’s degree

Job description

Introduction

We are currently looking for the Head of Training (Offshore) - US / UK Campaigns on a permanent basis, our company iSON has footprint in more than 22 countries and 6 sites in South Africa.

Duties & Responsibilities

• Leadership & Team Development: Inspire, mentor, and grow a team of training, implementation, and support professionals.
• Set clear goals and foster a culture of accountability, innovation, and client‑centric service.
• Training Strategy & Delivery: Design and execute tailored training programs for diverse client needs.
• Lead the creation of engaging content and deliver impactful sessions—virtually and in‑person.
• Project & Resource Management: Manage timelines, resources, and deliverables across all initiatives.
• Prioritise effectively to meet strategic objectives.

Desired Experience & Qualification

• Bachelor’s degree.
• 8–10 years’ experience in the BPO sector, training and implementation.
• 5+ years in leadership as the Head of Training offshore (US / UK Campaigns).
• Proven success leading cross‑functional teams in fast‑paced environments (BPO Contact Centre).
• Exceptional communication, presentation, and stakeholder engagement skills.
• Key Competencies: Strategic and analytical thinking, Inspirational leadership and team management, Project execution and problem‑solving, Customer‑first mindset and relationship building, Adaptability and innovation.

Interested?