Head Of Service

Network Recruitment; Johannesburg; On-site; ZAR 80 000 - 100 000; Full time

Job summary

A leading global firm based in South Africa is looking for a Head of Service for its APAC Client Service function. This role involves managing a high-performing team, optimizing client relationships, and driving growth across the APAC region. The ideal candidate will have a background in economics or finance, with over 4 years of experience in financial services and proven leadership skills. Excellent communication and analytical abilities are essential for this position.

Qualifications

• 4+ years experience in financial services, accounting, consulting, or a regulated B2B environment.
• Proven leadership experience managing client success or service teams.
• Strong knowledge of institutional asset management or financial services.

Responsibilities

• Manage and grow a team of Client Service Executives.
• Oversee all client relationships across the APAC region.
• Refine and improve client service processes for maximum efficiency.
• Lead strategic account growth initiatives aligned with financial goals.

Skills

Client relationship management

Analytical skills

Leadership

Communication

Education

Bachelors degree in Economics, Accounting, Business, Finance

Tools

Excel

Client reporting tools

Job description

Are you a strategic, client‑centric leader ready to make a global impact?

This is an exciting opportunity to head up the APAC Client Service function for a fast‑growing international organisation that partners with some of the world’s largest asset managers, insurers, and pension funds.

As the Head of Service : APAC, you’ll shape the client experience, lead a high‑performing team, and drive strategic growth across key institutional accounts throughout the APAC region.

Key Responsibilities

• Lead & Develop a High‑Performing Team
  • Manage and grow a team of Client Service Executives.
  • Conduct performance reviews, set targets, and drive team incentives.
  • Build a culture focused on excellence, ownership, and continuous improvement.
• Own APAC Client Relationships
  • Oversee all client relationships across the region, ensuring seamless service delivery.
  • Engage directly with key decision‑makers to understand their investment structures and reclaim needs.
  • Identify new value opportunities and drive revenue growth within existing accounts.
• Optimise Processes & Solve Problems
  • Refine and improve client service processes for maximum efficiency and accuracy.
  • Proactively resolve challenges, remove bottlenecks, and elevate the client experience.
  • Stay up to date on regulatory changes and industry trends to maintain best‑in‑class service.
• Drive Account Expansion
  • Analyse data, prepare business proposals, and introduce relevant product offerings.
  • Lead strategic account growth initiatives aligned with regional financial goals.

Requirements

• A Bachelors degree in Economics, Accounting, Business, Finance, or related field
• 4+ years experience in financial services, accounting, consulting, economics, or a regulated B2B environment
• Proven leadership experience managing client success or service teams
• Strong knowledge of institutional asset management or financial services
• Excellent communication, analytical, and relationship‑building skills
• Proficiency in Excel and client reporting tools

Apply now!