Head of IT - Banking Segment

• To provide strategic technical direction and manage multiple technical teams responsible for the technical

delivery of the full product lifecycle; all product features and support and maintenance related tasks in respect of

the product

• Oversee the ongoing drive to increase efficiency, optimisation, innovation and people development in these

DIRECT REPORTS

The job holder has direct reports (one or more of the following depending on the product) :

• Team Leader : Operations
• Team Leader : Data and Analytics

Indirect reports (one or more of the following) :

• Software Engineers
• Business Analysts
• Product Owners
• DBA’s
• Data Scientists
• BIBA

KEY PERFORMANCE AREAS

1. Provide software services to a product by delivering system changes and enhancements
2. Risk and control / compliance
3. Third party relationship management
4. Budgeting, control and reporting

KEY TASKS & ACCOUNTABILITIES

Provide software services to a product by delivering system developments, changes and enhancements

• Responsible for developing a designated group of software systems that are used to service / sell to an

internal customer / client i.e. a product or channel or platform.

• Responsible for all software systems that make up the product.
• Responsible for the critical banking systems and / or system components according to the particular product
• Refer to critical banking systems and / or system components during the execution of tasks / projects

according to the particular product

• Derive functional solution options within current system landscape for all identified opportunities for product,

process or system improvement

• Accountable for quality assurance of software development work.
• Work closely with and contract with the Head : Technology Strategies to ensure the right and best

technologies are adopted and effectively implemented and embedded for the product.

Responsible for negotiating with the Product Manager and agreeing with the Product Head, the tactical

and specific delivery expectations; what needs to be delivered by when. Achieved by operational

planning, management and execution in respect of :

o Managing the planning process to derive delivery timelines

o Contracting timelines with Product Head and, where appropriate for the product, Project Manager

and the Product Owner role holder

o Communicating the timelines to the team and 3rd Parties

o Monitoring progress against agreed-upon timelines, including collaboration with the Project

Manager

o Liaising with relevant internal departments or stakeholders that might impact the ability to deliver

quality software in a timeous manner to remove any issues and keep on track with delivery

commitments

o Addressing / rectifying non-progress (i.e. re-contracting with Product Head and Product Manager if

new delivery timelines would be required)

o Providing continuous and timely feedback to the Product Head throughout the process

Responsible for faultless, error free, contracted delivery to agreed expectations. Achieved by

operational planning, management and execution in respect of :

o Effectively and comprehensively communicating a detailed understanding of the business’

expectation by the team, to the team, including 3rd parties, as defined in the specifications

throughout the SDLC

o Adherence by the team to prescribed quality (as defined by IT Standards & Governance) during all

the phases of the SDLC (i.e., FD phase, TS phase, Code reviews and integration testing, etc.)

Responsible for system availability, security and performance according to pre-defined SLAs and

standards with respect to the product. Achieved by operational planning, management and execution in

respect of :

o Setting in place tools, routines, processes and metrics for monitoring uptime and performance

against contracted SLA

o Implementation of agreed security standards within the software solution

o Addressing / rectifying non-adherence to agreed-upon SLAs and standards

o Designing and operating a framework that will provide continuous and timely feedback to the

business

Risk and control / compliance

• Overall responsibility to ensure audit findings are addressed according to agreed management comments
• Overall responsibility to ensure regulatory requirements are addressed according to agreed compliance

standards

• Manage and oversee the team so that internal systems / business analysis quality standards and the

approved SDLC are adhered to.

Third Party Relationship Management

• Have single responsibility for driving and delivering third party provision within the software development

eco-system.

• Build, manage and maintain productive and beneficial key 3rd party relationships
• Drive and deliver the end to end relationship life cycle; sourcing, negotiating, and contracting management.
• Coordinate the contract approval process between Executive Management, Contract and Commercial

Management, Legal and the external supplier(s)

• Manage key suppliers to secure effective service delivery against contracted SLA w.r.t. quality, costs and
• time of delivery;

o Understand the supplier environment through regular engagement with suppliers

o Analyse performance to measure consistency of supplier service delivery and improve supply

processes and supplier efficiencies

o Collaborate with Contract and Commercial Management to achieve cost effective annual

negotiations with suppliers

o Communicate and manage changes in requirements from suppliers

• Motivate and negotiate with the Product Head for a team and structure according to and appropriate for the

particular product and the product life cycle stages as well as ensuring the software development team

comprises the varied, mixed technical skills and knowledge to deliver.

• Manage the changing people challenges such as fluidity of resources, remote working, different

development needs.

• Hold direct line management responsibilities for Team Leaders as well as general leadership oversight and

direction for indirect reports, creating a product focus and understanding of the Bank's single threaded

ownership operating model.

Resourcing

o Determine the resource requirement for Software Development based on the objectives and scope

of the software development objectives and priorities for the product.

o Responsible for recruitment of budgeted vacancies within the Software Development team

members; collaborate with Talent Acquisition for the recruitment of appropriately experienced and

skilled people.

• Ensure Team Leaders execute people management for their respective teams :

Collective work environment

o Responsible for empowering Software Development team members to work across traditional

o Promote team collaboration and innovation, sharing of knowledge, tools, code and practices

o Build and develop a flexible and change accepting culture within the Software Development

o Create a collective of shared knowledge and expertise and common identity through team work and

experience sharing

Team performance and development

o Lead manage and drive accountability and ownership amongst team members for personal

o Responsible for performance management of team, including :

o Overall responsibility for the contracting of team’s personal development plans (functional and soft

skills)

o Individual Performance management (nurturing growth and managing poor performance)

o Responsible for the development of people, including the technical standards and practices, and

contribute to performance and career management.

o Support and promote practical experience and reinforcement of technical skills and knowledge in

the software development team members and provide opportunities for practical application

o Provide mentoring and coaching of the team and ensure cascading of mentoring and coaching

through the team.

o Responsible for operational management of team members (leave, performance management,

Budgeting, control and reporting

• Collaborate with the Product Head and take a lead in the annual budgeting process, responsible for

proposing, motivating and achieving approval of a budget which will underpin the meeting and fulfilment of

the objectives and scope of the software services; people, hardware, software.

• Manage the software development budget, including OPEX and CAPEX budgets and reporting thereon;

o Forecast and operate within agreed budgets through management of financial controls

o Approve all software development related expenditure according to delegation of authority

o Work with the Finance Business Partner and monitor and report against the budget in line with

o Review variance reports for software development

• Provide detailed reporting on a monthly basis, (and ad hoc as required) providing feedback to the Product

Head (and Head : product Line where required) on progress as part of monthly combined department

progress / output report

JOB REQUIREMENTS

QUALIFICATIONS

Minimum : Bachelor's Degree in Commerce or Information Technology -

Computer Science

Ideal : Honours Degree in Information Technology or Computer Science Information Technology -

KNOWLEDGE & EXPERIENCE

• At least 5 years’ experience in software development management

Experience of :

o leading and working in an agile development environment

o crafting roadmaps

o managing a budget

o using technical skills to support and guide a technical team

o to establish priorities and successfully manage deliverables

o utilizing communication and relationship management skills to engage with stakeholders

o using leadership to influence in other areas.

Detailed knowledge and understanding of :

• Functional knowledge particular to the product (e.g. Credit or App)
• People management and development practices and principles
• Budgeting and accounting principles
• Business analysis and design
• Project Management principles and methodologies

Ideal : Understanding of :

• Capitec Bank Business Model
• Systems Development Life Cycle (SDLC)

Interpersonal & Relationship management skills

COMPETENCIES :

Deciding and Initiating

Leading and Supervising

Working with People

Planning and Organising

Relating and Networking

Persuading and Influencing

Presenting and Communicating

Adapting and Responding to Change Desirable

Writing and Reporting

Applying Expertise and Technology

Achieving Personal Work Goals and Objectives

Analysing Desirable Entrepreneurial and Commercial