Head of Country Operations

The Unlimited; Umhlanga Rocks; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A dynamic operational firm is seeking a Head of Country Operations to lead strategic growth and enhance operational efficiency in the UK. You will work closely with senior leadership to develop actionable market strategies and optimize processes from lead generation to deal closure. The ideal candidate has a Bachelor's degree in a relevant field, proven experience in sales/customer service management, and strong analytical, leadership, and communication skills. Join us in driving results in a collaborative environment.

Qualifications

• Proven experience in sales/customer service operations or management.
• Strong understanding of sales/customer service processes and best practices.
• Experience with automation tools.

Responsibilities

• Drive operational excellence and efficiency in all campaigns.
• Collaborate with leadership to develop and refine market strategy.
• Optimize processes from lead generation to deal closure.

Skills

Analytical skills

Leadership

Communication skills

Problem-solving

Strategic thinking

Education

Bachelor’s degree in business administration, sales, marketing or related field

Tools

Salesforce

CRM systems

Analytics tools

Job description

We’re on the hunt for a Head of Country Operations (UK).Are you passionate about driving operational excellence, building high-performing teams, and leading strategic growth across the United Kingdom? Do you thrive in a dynamic, innovative environment where collaboration and results matter? If so, we’re eager to learn more about you!

As Head of Country Operations (UK), you will:

• Drive operational excellence and efficiency in all campaigns within the UK.
• Collaborate with senior leadership to develop and refine market strategy, translating it into actionable plans and metrics.
• Optimize processes from lead generation to deal closure, implementing tools and technologies to support efficiency.
• Define and monitor KPIs, provide regular reporting, and address underperformance through coaching and process improvements.
• Enable teams with resources, training, and up-to-date sales collateral.
• Foster cross-functional collaboration with marketing, finance, and customer success.
• Analyze data to identify trends and opportunities, generating insights for informed decision-making.
• Lead, mentor, and develop a high-performing operations team, building a culture of continuous learning and accountability.

If you have the following:

• Bachelor’s degree in business administration, sales, marketing, or a related field.
• Proven experience in sales/customer service operations or management, with a track record of driving performance and efficiency.
• Strong understanding of sales/customer service processes and best practices.
• Experience with CRM systems (e.g., Salesforce), automation tools, and analytics.
• Excellent analytical, problem-solving, leadership, and communication skills.
• Strategic thinking, business acumen, and a results-oriented mindset.

We’d love to hear from you!