Head of Contact Centre & Sales Strategy

Brendmo Recruitment; Gauteng; On-site; ZAR 40 000 - 80 000; Full time

Job summary

A dynamic consultancy firm is seeking a driven leader for a management role within their call centre operations. This role involves motivating teams, optimizing performance, and driving sales efforts. Ideal candidates will have extensive experience in call centre management and a solid educational background in relevant fields. This position offers permanent employment with competitive salary benefits including paid annual leave and commissions. Located in South Africa, the role requires a commitment to delivering exceptional customer service.

Benefits

Paid annual leave

Funeral Insurance Cover

Car loan

Basic salary plus override commission

Qualifications

• At least 8 years of practical experience in the Life Insurance Sales / Call Centre environment.
• Minimum of 5 years of Call Centre Management Experience.
• Ability to develop call centre strategies that align with company objectives.

Responsibilities

• Leading and motivating a large team of call centre agents.
• Developing and implementing call centre strategies.
• Managing staff scheduling and performance management.
• Analysing call centre data for improvements.

Skills

Call centre management

Leadership skills

Data analysis

Communication skills

Strategic planning

Education

University or Technikon Degree

Call Centre Management Certificate (SA NQF Level-6)

Tools

Microsoft Office Suite

Job description

A dynamic consultancy firm is seeking a driven leader for a management role within their call centre operations. This role involves motivating teams, optimizing performance, and driving sales efforts. Ideal candidates will have extensive experience in call centre management and a solid educational background in relevant fields. This position offers permanent employment with competitive salary benefits including paid annual leave and commissions. Located in South Africa, the role requires a commitment to delivering exceptional customer service.