Hands-On IT Service Desk Manager - Incident Management

Ascent People Ltd; Noordwes; On-site; ZAR 40 000 - 50 000; Full time

Job summary

A leading tech company is seeking an IT Service Desk Manager for Incident Management in Noordwes. The ideal candidate will have over five years of experience, be ITIL trained, and possess strong skills in customer support and stakeholder management. This hands-on role involves resolving customer issues and enhancing the service desk function. Competitive salary of up to 50K ZAR plus benefits is offered.

Benefits

Pension

Medical

Gym Membership

Free Parking Onsite

Qualifications

• 5+ years' service desk/Incident management experience.
• Experience in product support alongside IT technicians.
• ITIL training preferred.

Responsibilities

• Resolve customer issues and technical problems.
• Develop trusted relationships with clients.
• Ensure adherence to IT service management principles.

Skills

Incident Management

Customer Support

ITIL Framework

Stakeholder Management

Microsoft Office 365

Job description

A leading tech company is seeking an IT Service Desk Manager for Incident Management in Noordwes. The ideal candidate will have over five years of experience, be ITIL trained, and possess strong skills in customer support and stakeholder management. This hands-on role involves resolving customer issues and enhancing the service desk function. Competitive salary of up to 50K ZAR plus benefits is offered.