Guest Experience Receptionist — Hospitality Pro

Care4U Health Care Centre; Germiston; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Gauteng is seeking a friendly and organized individual to join our team as a Hotel Receptionist. You will be the first point of contact for guests, ensuring they receive exceptional service from arrival to departure. Responsibilities include greeting guests, managing check-ins and check-outs, and providing information about hotel services. The ideal candidate has a High School Diploma, strong communication skills, and proficiency in Microsoft Office. Join us and help create unforgettable experiences for our guests.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check-in and check-out guests efficiently and accurately.
• Answer phone calls and respond to emails and messages in a timely manner.
• Provide information about hotel services, facilities, and local attractions.
• Handle guest complaints and resolve issues promptly.

Skills

Communication skills

Customer service skills

Microsoft Office proficiency

Reservation systems

Multitasking

Attention to detail

Problem-solving skills

Fluency in English

Knowledge of a second language

Education

High School Diploma or equivalent

Job description

A luxury hotel in Gauteng is seeking a friendly and organized individual to join our team as a Hotel Receptionist. You will be the first point of contact for guests, ensuring they receive exceptional service from arrival to departure. Responsibilities include greeting guests, managing check-ins and check-outs, and providing information about hotel services. The ideal candidate has a High School Diploma, strong communication skills, and proficiency in Microsoft Office. Join us and help create unforgettable experiences for our guests.