Guest Experience Receptionist — Growth in Hospitality

The Staff Connection; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality recruitment firm in Johannesburg seeks a friendly Receptionist to be the first point of contact. Ideal candidates will be service-driven, detail-oriented, and passionate about creating memorable guest experiences. Responsibilities include welcoming and assisting guests, managing reservations, and coordinating with management. The role requires excellent communication, a hospitality diploma, and willingness to work shifts. A supportive team and growth opportunities are offered.

Benefits

Welcoming team and supportive management

Opportunity for growth within the hospitality industry

Qualifications

• Local citizen is required.
• Previous experience in a hospitality environment is preferred.
• Professional appearance with a warm, approachable manner.

Responsibilities

• Welcome and assist guests with check-ins and check-outs.
• Manage reservations, confirmations, and guest enquiries.
• Handle telephone, email, and walk-in queries professionally.
• Coordinate with housekeeping and management for smooth operations.
• Maintain accurate guest records and handle payments.
• Resolve guest concerns with care and efficiency.

Skills

Excellent communication skills

Interpersonal skills

Strong administrative skills

Education

Hospitality diploma

Tools

PMS - Apex

Job description

A hospitality recruitment firm in Johannesburg seeks a friendly Receptionist to be the first point of contact. Ideal candidates will be service-driven, detail-oriented, and passionate about creating memorable guest experiences. Responsibilities include welcoming and assisting guests, managing reservations, and coordinating with management. The role requires excellent communication, a hospitality diploma, and willingness to work shifts. A supportive team and growth opportunities are offered.