Groups Coordinator

Marriott Hotels Resorts; Knysna; On-site; ZAR 150 000 - 180 000; Full time

Job summary

A leading international hotel brand in Knysna seeks a Reservation Coordinator to manage guest reservations and inquiries. The role requires strong communication skills, attention to detail, and the ability to maximize revenue through effective reservation management. Responsibilities include processing reservations, accommodating special requests, and ensuring adherence to company standards. A high school diploma and at least one year of relevant experience are preferred, along with a service-oriented attitude in a professional setting.

Qualifications

• At least 1 year of related work experience is required.
• No supervisory experience necessary.
• No specific license or certification required.

Responsibilities

• Process all reservation requests, changes, and cancellations.
• Communicate effectively with guests and address their needs.
• Oversee accuracy of room blocks and manage reservations.

Skills

Corporate Risk Management

Electronics

Infection Control

Bakery

ELV

Accident Investigation

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs determine appropriate room type and verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience: IC

Key Skills

Corporate Risk Management, Electronics, Infection Control, Bakery, ELV, Accident Investigation

Employment Type: Full-Time

Experience: years

Vacancy: 1