Group Manager - Process Training

WNS Global Services; Durban; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading talent development organization in Durban is seeking a dynamic Facilitator to deliver accredited and non-accredited learning programmes. The ideal candidate has over 5 years of facilitation experience, strong coaching abilities, and exceptional interpersonal skills. This full-time position requires maintaining learner portfolios and ensuring compliance with regulations. Join our team to make a difference in workforce readiness.

Qualifications

• 5+ years of facilitation experience, with 3 years in accredited programmes.
• 2+ years conducting assessments of accredited programmes.
• Strong communication and interpersonal skills.

Responsibilities

• Facilitate accredited and non-accredited programmes, including assessments.
• Guide and support learners, managing portfolios of evidence.
• Maintain accurate administration, including attendance and feedback.

Skills

Facilitation skills

Coaching skills

Time management

Customer centricity

Interpersonal skills

MS Office proficiency

Assessment moderation

Education

Matric / Grade 12

Relevant NQF 6 Qualification

Facilitation and assessment qualifications (117871, 115753, 115759)

Job description

We are looking for a dynamic, self-motivated, results-oriented individual who is passionate about building job readiness skills in new entrants to the workforce and delivering learnerships and talent development programmes.

Strong facilitation and coaching skills, assessor and/or moderator registration, customer and learner centricity, and excellent interpersonal skills are essential.

Requirements:

• Facilitation of accredited and non-accredited learning programmes across all levels
• Coaching and supporting learners, conducting assessments and moderation in line with SETA regulations
• Measuring the impact of learning interventions

Key responsibilities include:

• Facilitating accredited and non-accredited programmes, including assessments and remediation
• Guiding and supporting learners, managing portfolios of evidence
• Maintaining accurate administration, including attendance registers, reports, and learner feedback forms
• Conducting outcomes-based assessments and moderation in compliance with QMS and SETA standards
• Providing feedback to learners, remediating assessments, and completing assessment documentation

Learning Impact Measurement:

• Collecting and analyzing learner feedback and Voice of the Learner data
• Compiling ROI and client reports

Instructional Design:

• Updating and quality assuring learning materials
• Ensuring content relevance and appropriateness of assessment tools

Project Management and Compliance:

• Managing project implementation within budget and timelines
• Maintaining professional relationships with clients and stakeholders
• Identifying, mitigating, and escalating risks
• Ensuring ongoing compliance with QMS, SETA regulations, and legislative requirements

Qualifications:

• Matric / Grade 12
• Relevant NQF 6 Qualification
• Facilitation and assessment qualifications (117871, 115753, 115759)

Experience:

• At least 5 years facilitating, with 3 years in accredited programmes (in-person and virtual)
• At least 2 years conducting assessments of accredited programmes

Skills:

• Intermediate to advanced MS Office proficiency
• High-impact facilitation skills
• Excellent verbal and written English
• Strong communication and interpersonal skills
• Exceptional planning, organization, and time management
• High attention to detail and accuracy
• Proficiency in conducting and moderating assessments (preferable)

Remote Work: Full-time employment

Key Skills:

Car driving, Apache, Import, Back Office Operations, Accident Investigation

Experience: N/A

Vacancy: 1