Group Care Manager

Somewhere; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading psychotherapy group is seeking a Group Care Manager for remote work in South Africa. The role involves managing client communications, overseeing intake processes, and supporting operations. Ideal candidates will have experience in mental health or wellness care management, strong communication skills, and the ability to discuss sensitive topics. The position offers a full-time schedule with a salary range of $1600 - $2000 monthly, and additional qualifications related to client intake and administrative experience are preferred.

Qualifications

• 4 years of client intake or administrative experience in wellness settings.
• Comfort discussing sexuality and intimacy.
• Ability to handle sensitive client information professionally.

Responsibilities

• Manage client communications and scheduling.
• Conduct client satisfaction follow-ups.
• Support billing coordination and operations.
• Research and interview potential therapists.
• Attend team meetings and provide intake support.

Skills

Client intake care coordination

Strong phone and Zoom presence

Excellent written communication

Organization skills

Scheduling and practice management software familiarity

Recruitment experience

Spreadsheet reporting and data-tracking skills

Emotional intelligence

Tools

Google Workspace

Acuity Scheduling

Job description

Group Care Manager

Location : Remote South Africa (US Central Time required)

Compensation : The final offer is at the clients discretion and depends on the candidates interview result skills and experience.

Industry : Sexual Health / Psychotherapy

Schedule : Full-time (40 hrs / week) US Central Time with occasional evenings and weekends

About the Company

A premier psychotherapy group providing Couples Therapy Sex Therapy and Relationship Coaching. The organization is sex-positive inclusive and committed to delivering high-touch care with licensed therapists and specialized coaches.

Role Overview

The Care Manager is responsible for managing all client communications scheduling intake processes and supporting operational and recruitment functions across the practice. This role requires excellent phone and Zoom presence strong written communication organizational skills and comfort discussing general sexuality and intimacy topics with clients and partners.

Key Responsibilities

Handle incoming client calls emails and forms; schedule appointments

Conduct client satisfaction follow-ups and match clients with appropriate clinicians

Re-engage leads and referrals who did not initially book

Support billing coordination and administrative operations

Research pre-screen and interview potential therapists and coaches

Conduct outreach to referral partners clinics universities and community organizations

Assist with onboarding team processes and general operations

Attend weekly team meetings and provide occasional weekend intake support

Hard Skills

• 4 years of client intake care coordination or administrative experience in clinical or wellness settings
• Strong phone and Zoom presence
• Excellent written communication and email etiquette and organization
• Scheduling and practice management software familiarity (Acuity Scheduling a plus)
• Recruitment and pre-screening experience a plus
• Spreadsheet reporting and data-tracking skills
• Ability to handle sensitive client information professionally
• Strong proficiency with Google Workspace email templates and calendar management

Soft Skills

• Warm inviting and professional personality
• Comfortable discussing sexuality intimacy and relationship topics
• Highly organized detail-oriented and self-motivated
• Goal-driven with persistence in follow-ups
• Strong emotional intelligence and rapport-building skills

About the Candidate

Ideal candidates have experience supporting mental health therapy or wellness practices in a customer service or care management role. They thrive on client-facing interactions enjoy administrative coordination and are comfortable with sensitive conversations in a sex-positive environment.

Required Experience : Manager

Key Skills

• Fashion Retail
• Forklift
• Developmental Disabilities Experience
• Management Experience
• Mediation Experience
• Serving Experience
• Warehouse Experience
• Product Management
• Alternative dispute resolution
• Leadership Experience
• Supervising Experience
• Social Work

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 1600 - 2000